eircom

GALWAYINDOOR

Hi all
I'm having problems with eircom broadband it works for maybe 20mins at a time and today nothing at all I have tried resetting etc no joy. It's regular broadband not fiber I am in Galway City. Any suggestions or ideas. Could eircom be doing this to force me to take fibre ?
Thanks all

dxhound2005

GALWAYINDOOR wrote: »

Hi all
I'm having problems with eircom broadband it works for maybe 20mins at a time and today nothing at all I have tried resetting etc no joy. It's regular broadband not fiber I am in Galway City. Any suggestions or ideas. Could eircom be doing this to force me to take fibre ?
Thanks all

You could report it, the number is 1901 I think. Or use the Talk to Eircom forum here on Boards.

http://www.boards.ie/ttforum/1293

Tmary1

Hi All, so i've been trying to get my broadband set up for the past 3 months. i had issues ordering as the first 2 orders were cancelled and nobody could tell me why, then i had issues with technicians not turning up on teh days they were supposed to. finally the line has been set up. then my modem apparently got lost in the post so they sent another. the broadband was still not active so i kept calling and was told oh it's due to activate tomorrow. ive heard this every day for a week now. so i knew 2 KN agents who kindly checked the line on my road and also checked inside and advised the line is definitely active that there is an issue with the modem it seems. so between using twitter, customer care phone, tech support phone and online everyone has told me something different so the latest is ive to wait another 10 days as it looks like a problem with activation. i firmly believe no one has a clue whats going on and they just fob me off. its so frustrating to ring customer care and to be transferred around int circles and never actually get anyway. had i known the issues that id have to go through there is no way id have signed up with Eircom, there is no communications between departments, no ownership, no official way to complain. its an absolute joke.

davo2001

Tmary1 wrote: »

Hi All, so i've been trying to get my broadband set up for the past 3 months. i had issues ordering as the first 2 orders were cancelled and nobody could tell me why, then i had issues with technicians not turning up on teh days they were supposed to. finally the line has been set up. then my modem apparently got lost in the post so they sent another. the broadband was still not active so i kept calling and was told oh it's due to activate tomorrow. ive heard this every day for a week now. so i knew 2 KN agents who kindly checked the line on my road and also checked inside and advised the line is definitely active that there is an issue with the modem it seems. so between using twitter, customer care phone, tech support phone and online everyone has told me something different so the latest is ive to wait another 10 days as it looks like a problem with activation. i firmly believe no one has a clue whats going on and they just fob me off. its so frustrating to ring customer care and to be transferred around int circles and never actually get anyway. had i known the issues that id have to go through there is no way id have signed up with Eircom, there is no communications between departments, no ownership, no official way to complain. its an absolute joke.

You might want to post this on the Eircom forum, Reps there should be able to help you out:

http://www.boards.ie/ttforum/1293

Gugán

EIRCOM RIP-OFF: a cautionary tale!
I recently switched phone provider from EIRCOM to Vodafone on my work phone. In theory it should be a seamless switch from one to another, you needn't do anything, and you shouldn't be double charged.
But EIRCOM have a sharp practice stunt they pull.
My month's package of free calls, line etc was cancelled by them 3 weeks into my month, and here's the scam: they retrospectively cancelled the package back the 3 weeks, and then they so kindly screwed me by charging me the top rate for every single call made in those 3 weeks-€143 in calls to be precise!! Scammers!😤😤😤
Their unfriendly customer service say this is a legit rip-off, is their company policy and approved...... Comreg said Eircom are not allowed to rip people off with this scam, and have being cautioned before.....more hassle and grief to get my money back! 😡
So in conclusion: firstly don't go near EIRCOM, but if you are already caught with them, move your account on the first day of a new month's package! There, my rant is over, a weight is lifted.....!!

Nollog

Gugán wrote: »

EIRCOM RIP-OFF: a cautionary tale!
I recently switched phone provider from EIRCOM to Vodafone on my work phone. In theory it should be a seamless switch from one to another, you needn't do anything, and you shouldn't be double charged.
But EIRCOM have a sharp practice stunt they pull.
My month's package of free calls, line etc was cancelled by them 3 weeks into my month, and here's the scam: they retrospectively cancelled the package back the 3 weeks, and then they so kindly screwed me by charging me the top rate for every single call made in those 3 weeks-€143 in calls to be precise!! Scammers!😤😤😤
Their unfriendly customer service say this is a legit rip-off, is their company policy and approved...... Comreg said Eircom are not allowed to rip people off with this scam, and have being cautioned before.....more hassle and grief to get my money back! 😡
So in conclusion: firstly don't go near EIRCOM, but if you are already caught with them, move your account on the first day of a new month's package! There, my rant is over, a weight is lifted.....!!

Such copy many paste.