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efibre

  • 06-05-2015 11:42pm
    #1
    chriscon
    Registered Users, Registered Users 2 Posts: 8 ✭


    Hello, I've been having speed issues since I had fibre installed. I was told by an eircom agent that my line can take 40mb max. Eircom line checker also confirms this. I've had engineers out a few times over the year but only today the engineer said that my line can only take 26mb. I believe I was sold efibre on a lie.

    Knowing that evision takes 6mb to operate I believe I should be getting around 34mb. I do not live far from the cabinet so cannot see why I cannot get what I was sold. When my speed is turned up to 40mb nothing works. Sync issue or so I've been told. What can eircom do to rectify this? Is this a breach of contract by selling services on false information?


Comments

  • #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    chriscon wrote: »
    Hello, I've been having speed issues since I had fibre installed. I was told by an eircom agent that my line can take 40mb max. Eircom line checker also confirms this. I've had engineers out a few times over the year but only today the engineer said that my line can only take 26mb. I believe I was sold efibre on a lie.

    Knowing that evision takes 6mb to operate I believe I should be getting around 34mb. I do not live far from the cabinet so cannot see why I cannot get what I was sold. When my speed is turned up to 40mb nothing works. Sync issue or so I've been told. What can eircom do to rectify this? Is this a breach of contract by selling services on false information?
    Hi chriscon

    I believe I discussed this with you over Twitter this morning. Let me know if you have any further queries.

    Thanks
    Al


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