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Cancellation - notice of further action as first contact?

ronan.h · 2015-05-06 20:02:15

Hi, Following your letter informing me of a price hike earlier in the year I transferred my broadband to Vodafone. They process the switch - I logged on line following this to see my last bill but online account is gone? Now today I receive a notice of further action for a payment owing amounting to €455.86 with no…

06-05-2015 8:02pm

#1

ronan.h

Registered Users, Registered Users 2 Posts: 384 ✭✭

Join Date: January 2006

Posts: 363

Hi,
Following your letter informing me of a price hike earlier in the year I transferred my broadband to Vodafone. They process the switch - I logged on line following this to see my last bill but online account is gone? Now today I receive a notice of further action for a payment owing amounting to €455.86 with no explanation of the charge and although the letter states "despite numerous requests for payment... This is the first communication - surely there is an error on the eircom side somewhere?
This is insane considering you hoped I would remain a customer only a few months back?

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Comments

#2 07-05-2015 11:51am

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

ronan.h wrote: »

Hi,
Following your letter informing me of a price hike earlier in the year I transferred my broadband to Vodafone. They process the switch - I logged on line following this to see my last bill but online account is gone? Now today I receive a notice of further action for a payment owing amounting to €455.86 with no explanation of the charge and although the letter states "despite numerous requests for payment... This is the first communication - surely there is an error on the eircom side somewhere?
This is insane considering you hoped I would remain a customer only a few months back?

Very sorry to hear this ronan.h

Please PM me your eircom account number and I will follow up on this for you

Thanks
Al

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