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Closed a business account

  • 06-05-2015 2:50pm
    #1
    dazzymc
    Users Awaiting Email Confirmation Posts: 104 ✭✭


    Account Number <snip>
    Phone Number <snip>

    Hi,
    I closed the account above due to bad internet at my address. I had made a complaint to ComReg as I wasn't getting anywhere with Eircom customer services. I received a call from Eircom to say that they would be releasing me from my contract as I was getting bad internet reception. The person was full of apologies but never once mention a contract early cease charge. I have now received a letter from Eircom to say that they have repeatedly asked me for my outstanding amount and that they would be taking further action. 
    I had spoken to someone about this charge when my final bill was issued and they said that it must have been put on in error and not to worry about it. I also have e-fibre in my shop in Wexford Town and I had agreed to keep my services with you there as I get a better service.
    I refuse to pay an early cease charge for a service that was the worst I have ever experienced from internet services. Can you please help me to sort this mess out? 
    Regards,
    D


Comments

  • #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    dazzymc wrote: »
    I closed the account above due to bad internet at my address. I had made a complaint to ComReg as I wasn't getting anywhere with Eircom customer services. I received a call from Eircom to say that they would be releasing me from my contract as I was getting bad internet reception. The person was full of apologies but never once mention a contract early cease charge. I have now received a letter from Eircom to say that they have repeatedly asked me for my outstanding amount and that they would be taking further action.
    I had spoken to someone about this charge when my final bill was issued and they said that it must have been put on in error and not to worry about it. I also have e-fibre in my shop in Wexford Town and I had agreed to keep my services with you there as I get a better service.
    I refuse to pay an early cease charge for a service that was the worst I have ever experienced from internet services. Can you please help me to sort this mess out?
    Regards,
    D

    [font=Times New Roman","serif]Hello dazzymc

    For security purposes please refrain from posting account numbers publically,

    I have investigated this in full and from both the notes on your account and the procedures in place it is clear to see that no fees should have applied - I have arranged removal of all the outstanding fees and the balance now remains at zero.

    If there is anything I can help with further please let me know

    Thanks

    Al[/font]


  • #3
    dazzymc
    Users Awaiting Email Confirmation Posts: 104 ✭✭dazzymc


    eircom: Alan wrote: »
    dazzymc wrote: »
    Account Number <snip>
    Phone Number <snip>

    Hi,
    I closed the account above due to bad internet at my address. I had made a complaint to ComReg as I wasn't getting anywhere with Eircom customer services. I received a call from Eircom to say that they would be releasing me from my contract as I was getting bad internet reception. The person was full of apologies but never once mention a contract early cease charge. I have now received a letter from Eircom to say that they have repeatedly asked me for my outstanding amount and that they would be taking further action. 
    I had spoken to someone about this charge when my final bill was issued and they said that it must have been put on in error and not to worry about it. I also have e-fibre in my shop in Wexford Town and I had agreed to keep my services with you there as I get a better service.
    I refuse to pay an early cease charge for a service that was the worst I have ever experienced from internet services. Can you please help me to sort this mess out? 
    Regards,
    D

    Hello dazzymc

    For security purposes please refrain from posting account numbers publically,

    I have investigated this in full and from both the notes on your account and the procedures in place it is clear to see that no fees should have applied - I have arranged removal of all the outstanding fees and the balance now remains at zero.

    If there is anything I can help with further please let me know

    Thanks

    Al
    Hey Al,
    Apologies for putting my account details on there. I actually thought I was sending a PM.
    Thanks a million for sorting this. I really appreciate it. I had tried for the last two days to get through to customer services but on all occasions I was on hold for at least 10-12 minutes.
    Thanks again,
    D


  • #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    dazzymc wrote: »
    eircom: Alan wrote: »
    dazzymc wrote: »
    Account Number <snip>
    Phone Number <snip>

    Hi,
    I closed the account above due to bad internet at my address. I had made a complaint to ComReg as I wasn't getting anywhere with Eircom customer services. I received a call from Eircom to say that they would be releasing me from my contract as I was getting bad internet reception. The person was full of apologies but never once mention a contract early cease charge. I have now received a letter from Eircom to say that they have repeatedly asked me for my outstanding amount and that they would be taking further action. 
    I had spoken to someone about this charge when my final bill was issued and they said that it must have been put on in error and not to worry about it. I also have e-fibre in my shop in Wexford Town and I had agreed to keep my services with you there as I get a better service.
    I refuse to pay an early cease charge for a service that was the worst I have ever experienced from internet services. Can you please help me to sort this mess out? 
    Regards,
    D

    Hello dazzymc

    For security purposes please refrain from posting account numbers publically,

    I have investigated this in full and from both the notes on your account and the procedures in place it is clear to see that no fees should have applied - I have arranged removal of all the outstanding fees and the balance now remains at zero.

    If there is anything I can help with further please let me know

    Thanks

    Al
    Hey Al,
    Apologies for putting my account details on there. I actually thought I was sending a PM.
    Thanks a million for sorting this. I really appreciate it. I had tried for the last two days to get through to customer services but on all occasions I was on hold for at least 10-12 minutes.
    Thanks again,
    D
    No problem dazzymc

    I'm happy to help and apologies for this error on our side. Please let me know if there is anything else I can help with

    Thanks
    Al


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