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efibre Delgany

mrmright · 2015-05-05 13:23:20

Hi I recently ordered eircom broadband hoping that e-fibre was available. It appears that we are the only house along the road that is not e-fibre enabled. Is it possible an engineer can connect our property to the correct cabinet so i can receive e-fibre. I have not received my router yet but i will have to cancel my…

05-05-2015 1:23pm

#1

mrmright

Registered Users, Registered Users 2 Posts: 55 ✭✭

Join Date: June 2008

Posts: 37

Hi

I recently ordered eircom broadband hoping that e-fibre was available. It appears that we are the only house along the road that is not e-fibre enabled. Is it possible an engineer can connect our property to the correct cabinet so i can receive e-fibre. I have not received my router yet but i will have to cancel my order if all i can receive is upto 2mb.

Thanks for any assistance you can provide.

0

Comments

#2 05-05-2015 1:37pm

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

mrmright wrote: »

Hi

I recently ordered eircom broadband hoping that e-fibre was available. It appears that we are the only house along the road that is not e-fibre enabled. Is it possible an engineer can connect our property to the correct cabinet so i can receive e-fibre. I have not received my router yet but i will have to cancel my order if all i can receive is upto 2mb.

Thanks for any assistance you can provide.

Sorry to hear this mrmright

Please PM me your eircom account or order reference number and I will look in to this for you

Thanks
Al

0
#3 05-05-2015 11:48pm

mrmright

Registered Users, Registered Users 2 Posts: 55 ✭✭

Join Date: June 2008

Posts: 37

eircom: Alan wrote: »

mrmright wrote: »

Hi

I recently ordered eircom broadband hoping that e-fibre was available. It appears that we are the only house along the road that is not e-fibre enabled. Is it possible an engineer can connect our property to the correct cabinet so i can receive e-fibre. I have not received my router yet but i will have to cancel my order if all i can receive is upto 2mb.

Thanks for any assistance you can provide.

Sorry to hear this mrmright

Please PM me your eircom account or order reference number and I will look in to this for you

Thanks
Al

Any update Al. Thanks

0
#4 06-05-2015 1:08pm

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

mrmright wrote: »

eircom: Alan wrote: »

mrmright wrote: »

Hi

I recently ordered eircom broadband hoping that e-fibre was available. It appears that we are the only house along the road that is not e-fibre enabled. Is it possible an engineer can connect our property to the correct cabinet so i can receive e-fibre. I have not received my router yet but i will have to cancel my order if all i can receive is upto 2mb.

Thanks for any assistance you can provide.

Sorry to hear this mrmright

Please PM me your eircom account or order reference number and I will look in to this for you

Thanks
Al

Any update Al. Thanks

Hi mrmright

I'm sorry to confirm your line is not connected to the fibre cabinet serving your general area. I see the Cabinet (GRS1_010) is in range however there are no available ports and until more works to expand it coverage are made I'm afraid eircom cannot offer you efibre broadband.

Due to your lines distance from the exchange the maximum download speed your line qualifies for is up to 2Mb. It is noted on your account that the you were advised that the modem will be with you in 10 days on the 27th of April however I'm sorry if this is not the case.

There is a 10 day cooling off period where you can cancel should you change your mind and should you wish to cancel please contact eircoms cancellations team on free phone 1901.

Thanks
Al

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