Eircom

the roo

Heard all the horror stories about Eircom unfortunately I should have listened to them. Broadband service is awful and it is only surpassed by the terrible customer service. I not would recommend this service and unfortunately due to a house move this is what is available to us. If you have access to UPC fibre don't know how luckly you are. Stay clear of Eircom the stories are true

Niall558

Eircom have terrible customer service and manage their connections/lines terribly.
UPC are horrific though. The worst choice of BB provider that has ever hit our shores.
Just because they laid down more fibre cables quickly, doesn't meant they layed them down correctly.
If you use eircom for TV/internet/phone then my heart goes out to you

godskitchen

will.richards wrote: »

Hi both,

My name is Will Richards, I am a Sales consultant for Blueface Limited, you may have heard of Blueface?

The reason for this comment is to make you aware that there alternatives in Ireland to the likes of Eircom/Vodafone and UPC.

There are many reasons to choose Blueface, over the likes of Eircom or Vodafone.

- Reduced administration
- A more flexible set-up that gives your more mobility
- Cost reduction in your monthly bills (avg. 40%)
- A future proof solution
- A responsive end-to-end provider
- Dedicated Account Manager

If you are interested in finding out more about Blueface please give me a call on 01 524 2018.

Thank you both for your time.

Will Richards

How would blueface help if the Ops problem is bad broadband?

Your not suggesting running blueface on a bad Internet connection are you?

mahallam

Eircom sent us a faulty mobile - it was like calling Australia on an old street payphone. After a number of calls (and many frustrating waits) we sent it back, by courier, as requested by Eircom, and at our own expense. After waiting 2 weeks and hearing nothing we phoned them again (frustrating waits), a few days later we got a call with an apology and a promise that the/a phone would arrive with us next day. They also requested our address - which they already have. The phone didn't arrive. Meantime, our business has been suffering. What can we do - apart from complain to the ether.

FrDougalMcguire

Dont know if this is the right place, but here goes:
I am currently a DSL customer with Vodafone. When I heard efiber was available in my area, I applied for an efibre package with eircom on July 27th 2015. Order completed and installation date was set for August 4th. On the date of the installation I rang eircom to find out when the engineer would be out but was told that my order was cancelled and no one could give me a straight answer as to why it was cancelled. I pursued the matter by calling again that evening still to no avail and was told to call back again the following day when a manager or supervisor would be able to resolve the issue.

I called back the following day to speak to someone regarding the issue who knew what was going on. The result of this call was that the order was cancelled as my line could not support e-vision which was on the original order so if I cancelled the order and resubmitted it, it would go through.

I called back again the following day to resubmit my order only to be told that my order had not been cancelled and could I please called back the next day. At this stage I requested to speak to a supervisor about the situation. The call was logged for a supervisor to call me back and within an hour I spoke to a supervisor who told me the same that my order had not been cancelled and that an agent would contact me the following day t take my order.

I waited all day for a phone call but did not receive one. Eventually I decided to call sales again myself to resubmit the order. I mentioned what had happened up to now and he concluded that it was Vodafone’s fault that Eircom could not fulfil their order and that I should contact them regarding the matter.

I contacted Vodafone to see could they see the issue and they had a fault ticket left open on my account which they closed and then told my I could go ahead wit the switch.
I then called back Eircom to resubmit my order and the order went through on Friday August 7th 2015

On Tuesday of this week I called Eircom to see if they had an install date set to which I was told once again that my order had been rejected. When I enquired as to why this order had been rejected the operator put me on hold for a considerable amount of time and then eventually came back to me to tell me that there were no ports available in the exchange which incidentally is located within 200 meters of my house. I now have been told 3 different reasons as to why my order(s) cannot be fulfilled.

Once again I requested to speak to a supervisor to try and get this matter resolved who I am just off the phone from and who tells me they can only supply mw with DSL service due to there not being any available ports in the exchange which I live beside.

I am very frustrated about the situation and want to have the issue resolved as my DSL connection is dated and behind the times

A friend of mine works for KN Networks who do the installations in my area for efibre and he tells me different regarding ports available in the exchange and evision availability in the area.

Am I the only one experiencing this terrible level of customer support or are there any more people out there in my situation?:mad:

ED E

A cab has 192 ports. If it fills up, it fills up. Wait for a neighbour to move out then try order again.

Gugán

EIRCOM RIP-OFF: a cautionary tale!
I recently switched phone provider from EIRCOM to Vodafone on my work phone. In theory it should be a seamless switch from one to another, you needn't do anything, and you shouldn't be double charged.
But EIRCOM have a sharp practice stunt they pull.
My month's package of free calls, line etc was cancelled by them 3 weeks into my month, and here's the scam: they retrospectively cancelled the package back the 3 weeks, and then they so kindly screwed me by charging me the top rate for every single call made in those 3 weeks-€143 in calls to be precise!! Scammers!😤😤😤
Their unfriendly customer service say this is a legit rip-off, is their company policy and approved...... Comreg said Eircom are not allowed to rip people off with this scam, and have being cautioned before.....more hassle and grief to get my money back! 😡
So in conclusion: firstly don't go near EIRCOM, but if you are already caught with them, move your account on the first day of a new month's package! There, my rant is over, a weight is lifted.....!!

Kensington

The only way to deal with Eircom is through ComReg.

Register an "official complaint" with their complaints team - this is purely an exercise in jumping through Eircom's hoops, it will achieve absolutely nothing.

They have 10 working days to respond to your complaint - which they won't so don't hold your breath.

After 10 days ComReg will then take over the case for you at which point Eircom will usually (reluctantly) oblige.

They're a horrible, horrible organisation, totally customer unfriendly.

poshea69

terrible customer service, stay clear,,

Monette

I agree with all of the comments about Eircom's terrible service. We've suffered 12 months of TV and Broadband failure. Eircom cannot guarantee the signal between the modem & set top box via the home plugs. We even agreed to getting a cable installed running from our modem in the hall to the TV in the sitting room. It's ugly and still doesn't solve our issues. Their customer service is a total disgrace. I've been put on endless hold and been cut off countless times. They are beyond rude and put the customer last. STAY AWAY FROM EIRCOM. Roll on our 18 month end of contract date, we'll leave & won't look back.

rexton05

mahallam wrote: »

Eircom sent us a faulty mobile - it was like calling Australia on an old street payphone. After a number of calls (and many frustrating waits) we sent it back, by courier, as requested by Eircom, and at our own expense. After waiting 2 weeks and hearing nothing we phoned them again (frustrating waits), a few days later we got a call with an apology and a promise that the/a phone would arrive with us next day. They also requested our address - which they already have. The phone didn't arrive. Meantime, our business has been suffering. What can we do - apart from complain to the ether.

I recommend that you and everyone who feels that their complaint is getting the run around from Eir, request a complaint reference number from them. However, email Comreg with your problem at : consumerline @comreg.ie Ask them for an email address for Eir. Eir tells me that the one I used before is not in use....but my emails to it were not returned as is usual for a disused email.Personally, I dont trust anything they tell me. What a pathetic company.
There is no space before the @ symbol above but this site would not let me post without it.