Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Direct Debit Query

  • 30-04-2015 9:02am
    #1
    IrishAlice
    Registered Users, Registered Users 2 Posts: 557 ✭✭✭


    Hi There, 

    My partner and I pay our bills to Electric Ireland by direct debit yet we received a bill for our gas yesterday saying that we owed arrears from the previous billing cycle. 

    Can anyone tell me why this would happen? 

    We now have a bill to pay of double the amount we budgeted for which is incredibly inconvenient. 


Comments

  • #2
    EI: Una
    Closed Accounts Posts: 1,585 ✭✭✭EI: Una


    Hi IrishAlice,

    We would need to review your account, but one suggestion: are you a member of Powering Rewards, the Electric Ireland rewards scheme? The €10 credit for accumulating SuperValu shopping points can appear in the way that you described, if it is availed of prior to the bill being issued.

    If you private message us your Electric Ireland account number, name and address in full, and the telephone number we would have for you, we will review your account ASAP.

    A payment plan can be set up no problem if payment of a bill in full by its due date is not possible.

    Kind regards,
    Una


Advertisement