Ryanair lost property?

gutenberg

Hi, I'm looking for people's experiences wit Ryanair & lost property, and what avenues you've taken to try get stuff back.

I left an iPhone 4s on board my plane from Turin to Stansted, 21 April 2015. I've contacted 1st Flight in Stansted, who handle all lost property including items left on the plane, and nothing has been handed in. I also contacted Ryanair to ask which other destinations the plane went to after my flight. According to the agent, the two Turin flights were the only two flights the aircraft made that day (seems unlikely for Ryanair?). I don't know if the planes are cleaned after their final flight, but as of yet nothing's been handed in. I am also trying Turin airport to see if anything was handed in there today, if indeed the first flight after mine was back to Turin this morning.

The only other thing I can think of is that it has been stolen. It hasn't been switched on by anyone as of yet (my boyfriend tries calling at regular intervals, it's still powered off). I just don't know where it could be if it hasn't been stolen. Any advice welcome.

kerry4sam

Copied from Travel.

Hopefully someone can assist. Feel free to lock & have users pm if you like.

Thanks,
kerry4sam

Tenger

gutenberg wrote: »

................ I've contacted 1st Flight in Stansted, who handle all lost property including items left on the plane, and nothing has been handed in. I also contacted Ryanair to ask which other destinations the plane went to after my flight. According to the agent, the two Turin flights were the only two flights the aircraft made that day (seems unlikely for Ryanair?)...............

Did they not give you any direction on lost and found....or was "contact 1st Flight" all the help you got?

ProfessorPlum

Have you tried ebay:roll eyes:

http://www.breakingnews.ie/discover/ryanair-steward-steals-passengers-camera-victim-catches-him-on-ebay-672093.html

Seriously though, it's a tough one. It can take a while for lost property to find it's way to the right place, even if people are being honest, but I know for a fact that theft is a huge issue (and I don't just mean Ryanair)

gutenberg

Thanks everyone. When I contacted Ryanair initially, I was told 'Contact 1st Flight, everything found in Stansted, including on planes, goes there'. So I did, and nada. It was actually the woman from 1st Flight who suggested asking ryanair if the plane went anywhere else, as if it was found as someone was disembarking at Bergamo for instance, it might have been handed in there. According to the Ryanair agent then, the plane only made 2 trips that day, of which mine was the last. I was dubious about that, not to mention that if mine was indeed the last flight, surely the plane would have been cleaned, and the phone found...?

I will try both Stansted and Turin again tomorrow to see, but I'm not massively hopeful.

I read plenty of horror stories about not getting things back when they were left on planes, so those links are no surprise. If it doesn't show up by the weekend, I'm considering contacting Essex police to report a possible theft, might make those at the airline and airport sit up a bit!

galwayjohn89

Looks like you were on EI-DAN

2015-04-21 Lisbon (LIS) London (STN) FR1883 19:55 19:05 22:45 Landed 21:18 
2015-04-21 London (STN) Lisbon (LIS) FR1882 16:40 15:43 19:30 Landed 18:06 
2015-04-21 Bergerac (EGC) London (STN) FR8593 13:00 13:31 14:45 Landed 14:51 
2015-04-21 London (STN) Bergerac (EGC) FR8592 10:50 11:17 12:35 Landed 12:41 
2015-04-21 Turin (TRN) London (STN) FR465 08:25 08:49 10:25 Landed 10:24 
2015-04-21 London (STN) Turin (TRN) FR464 05:55 06:09 08:00 Landed 07:49 


I've lost something on FR before and got it back no problem. On EI I left something on the plane, last flight of the day which wasn't on the plane when they went to check. Only when the person 'checking' found out it was medication, the item miraculously turned up.

ProfessorPlum

Vuzuggu wrote: »

Looks like you were on EI-DAN

2015-04-21 Lisbon (LIS) London (STN) FR1883 19:55 19:05 22:45 Landed 21:18 
2015-04-21 London (STN) Lisbon (LIS) FR1882 16:40 15:43 19:30 Landed 18:06 
2015-04-21 Bergerac (EGC) London (STN) FR8593 13:00 13:31 14:45 Landed 14:51 
2015-04-21 London (STN) Bergerac (EGC) FR8592 10:50 11:17 12:35 Landed 12:41 
2015-04-21 Turin (TRN) London (STN) FR465 08:25 08:49 10:25 Landed 10:24 
2015-04-21 London (STN) Turin (TRN) FR464 05:55 06:09 08:00 Landed 07:49 


I've lost something on FR before and got it back no problem. On EI I left something on the plane, last flight of the day which wasn't on the plane when they went to check. Only when the person 'checking' found out it was medication, the item miraculously turned up.

In other words, when someone realised you had mislaid your meds they went out of their way to get it back to you quickly, rather than just letting the system do it's thing. Nice work.

galwayjohn89

ProfessorPlum wrote: »

In other words, when someone realised you had mislaid your meds they went out of their way to get it back to you quickly, rather than just letting the system do it's thing. Nice work.

Well we went told them them we left medication on the airplane, in the seat pocket on the seat we were in. We were told they'd send someone straight in and check as we had only just gotten off maybe 5 minutes. Came back suspiciously quickly and we were told plane was searched and nothing was on it. Then we asked where nearest 24 hour chemist was as needed the medication. She walked off 5 minutes later it was in her hand. Maybe I'm being harsh but have a feeling they never looked the first time.

Jentle Grenade

I recently left a pen on board FR4523 and only noticed maybe an hour after leaving the airport. I rang the number listed by the airport on their website and left my number and two hours later I was called to say my pen was waiting for me CRL. I wasn't expecting to see it again but was happily surprised it was handed in.

gutenberg

Thanks for this, how did you find it? When I asked ryanair, the agent was pretty insistent that the plane had only made 2 trips that day.

I guess I can try contact Bergerac and Lisbon and see...

Vuzuggu wrote: »

Looks like you were on EI-DAN

2015-04-21 Lisbon (LIS) London (STN) FR1883 19:55 19:05 22:45 Landed 21:18 
2015-04-21 London (STN) Lisbon (LIS) FR1882 16:40 15:43 19:30 Landed 18:06 
2015-04-21 Bergerac (EGC) London (STN) FR8593 13:00 13:31 14:45 Landed 14:51 
2015-04-21 London (STN) Bergerac (EGC) FR8592 10:50 11:17 12:35 Landed 12:41 
2015-04-21 Turin (TRN) London (STN) FR465 08:25 08:49 10:25 Landed 10:24 
2015-04-21 London (STN) Turin (TRN) FR464 05:55 06:09 08:00 Landed 07:49 


I've lost something on FR before and got it back no problem. On EI I left something on the plane, last flight of the day which wasn't on the plane when they went to check. Only when the person 'checking' found out it was medication, the item miraculously turned up.

Bummer1234

You don't have find my phone turned on and international data by any chance?

gutenberg

Bummer1234 wrote: »

You don't have find my phone turned on and international data by any chance?

I tried Find My iPhone, but the phone is not switched on so it was not able to find it. As I said, my boyfriend and I have tried calling it at various moments, and it's either turned off, or if a person did steal it, they've removed the SIM card. I had data switched on the last time I used it.

CelticRambler

My passport fell out of my pocket while on a flight into Dublin. I noticed it was gone as soon as I stood up to disembark, so I knew it had to be somewhere in or around the seat but couldn't find it. As I'm never in a rush and always one of the last, I was worried that someone in the row behind might have seen it on the floor and thought it was theres. Anyway, I told the cabin crew, who told me to report it to the customer service desk in baggage reclaim, who told me to 'phone back in a couple of days.

Blagged my way through passport control (!) reported it to the guards and 'phoned RA as instructed. They had it, so I collected it when I went for my next flight. Had to pay 10€ to get it released, though.

billie1b

gutenberg wrote: »

Thanks for this, how did you find it? When I asked ryanair, the agent was pretty insistent that the plane had only made 2 trips that day.

I guess I can try contact Bergerac and Lisbon and see...

Pointless waisting time and money ringing Bergerac and Lisbon, it wont be there, id maybe try find the first rotation of the aircraft for the day after and contact that airport

gutenberg

billie1b wrote: »

Pointless waisting time and money ringing Bergerac and Lisbon, it wont be there, id maybe try find the first rotation of the aircraft for the day after and contact that airport

Well according to the Ryanair agent I spoke to, the plane left again for Turin yesterday morning. I have tried ringing them with no answer, will keep trying though. And will try Stansted again.

The agent never mentioned anything about Lisbon & Bergerac, so I was wondering where Vuzuggu got their information.

L1011

gutenberg wrote: »

The agent never mentioned anything about Lisbon & Bergerac, so I was wondering where Vuzuggu got their information.

Something like Flightaware, which will be a hell of a lot more accurate than a customer care agent.

galwayjohn89

I got the information from flightradar24.

billie1b

gutenberg wrote: »

Well according to the Ryanair agent I spoke to, the plane left again for Turin yesterday morning. I have tried ringing them with no answer, will keep trying though. And will try Stansted again.

The agent never mentioned anything about Lisbon & Bergerac, so I was wondering where Vuzuggu got their information.

The aircraft went to Pula the next day not Turin, does the agent work for Ryanair or the Lost Property company? All aircraft are cleaned by a cleaning company at the end of the night too, from top to bottom, seat cushions removed etc, if anybody found it id say its them or when the aircraft went out again the same day the crew didn't notice it on the floor or down the side of the seat when doing their cleaning/security checks and the next set of pax that got on one if them found it and did what they please with it. There's a few different scenarios that could have happened

gutenberg

billie1b wrote: »

The aircraft went to Pula the next day not Turin, does the agent work for Ryanair or the Lost Property company? All aircraft are cleaned by a cleaning company at the end of the night too, from top to bottom, seat cushions removed etc, if anybody found it id say its them or when the aircraft went out again the same day the crew didn't notice it on the floor or down the side of the seat when doing their cleaning/security checks and the next set of pax that got on one if them found it and did what they please with it. There's a few different scenarios that could have happened

I spoke to someone in the Ryanair call centre about the subsequent destinations of the aircraft, so they did work for Ryanair. The only contact I've had with the lost property company so far is to ask yesterday if it was handed in at Stansted. It was actually her (the lost property agent) who suggested asking Ryanair for that information, in case it was handed in somewhere other than Stansted depending on when (if) it was found.

tennis12

If ryanair do their pre departure security searches correctly then the plane should not have taken off with your phone on board to any airport. It should have been removed.

billie1b

tennis12 wrote: »

If ryanair do their pre departure security searches correctly then the plane should not have taken off with your phone on board to any airport. It should have been removed.

No planes, from any airline, would ever be able to depart if thats the case.

highlydebased

If it were found while the plane was on the ground during one of the subsequent flights it would've been handed to a dispatcher at that airport.

APM

Have you checked on Ebay?
http://metro.co.uk/2015/04/16/ryanair-steward-stole-passengers-camera-then-tried-selling-it-on-ebay-5152810/

tennis12

billie1b wrote: »

No planes, from any airline, would ever be able to depart if thats the case.

Exactly, it's a foreign object that shouldn't be there, should be removed before next passangers board.

Tenger

billie1b wrote: »

No planes, from any airline, would ever be able to depart if thats the case.

I might paraphrase that and say that no plane would ever take off on time if they had to conduct a 'proper' bomb search level security search after each sector.

The post sector cabin search is perfunctory at best, especially when most airlines operate under such time pressure these days. Crew look under seats, in o/h lockers and behind tray tables. Hands are not pushed down between seat cushions. FR at least have no seat pockets for phones/tablets to hide in.
30-40 min turn-arounds with over 170 pax (all with hand luggage) on each sector. This only works regularly in desk mgmt fantasy land.

billie1b

Yeah exactly tengee, its a fantasy if someone thinks that the aircraft is 100% security checked before departure, I dont think people here understand how hard it is to see a black phone on a dark floor whilst under time pressure.
I boarded a BA flight recently in DUB and there was a laptop and iPhone on my seat as I went to sit down, I near sat on them before I noticed them. I gave them to the No1 before doors closed and she passed them to the dispatcher, he said nobody had called for them yet. Its mad.
If you're not expecting to see it there you wont really notice it.

gutenberg

Believe it or not I have checked eBay, but the problem is identifying my particular phone among the mass of black iPhone 4s that are listed. It had a cover, but that's easily removable, and otherwise no distinguishing marks. The other problem is that you may restrict the search to areas around the airport, on the (horrible) assumption it was a member of cabin crew or cleaning staff who took it, but if a passenger found and kept it, it could be anywhere...

gutenberg

Just an update:

I have now been in touch with Stansted, Turin, Bergerac and Lisbon (all destinations where the plane went on my day of travelling), and none of them have had an iPhone handed in.

I will try Stansted one more time next week, but I will probably have to accept that if it was found, the finder has simply pocketed it.

ProfessorPlum

If you have the IMEI number your service provider or the police should be able to tell you where it is, (once it's been turned on again).

billie1b

ProfessorPlum wrote: »

If you have the IMEI number your service provider or the police should be able to tell you where it is, (once it's been turned on again).

Not exactly, if the phone is Jail broken it wont show up.