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Bank of ireland Original documents lost

  • 16-04-2015 11:26am
    #1
    Harvey78
    Registered Users, Registered Users 2 Posts: 9 ✭


    I want everyone to know that banking 365 online and phone. Have a very bad customer services team. As they will request your original documents and then they loose it. When you request why it is not being returned it takes them on average of 3 months to get any reasonable answere if you get to someone that can get someothing done. You have a far better service at the branches especially in Galway city. They get things done...... The underlining fact is if they require a original make sure to take a copie of the documents as they might get lost in the branch in Dublin. ....... gratings from a very annoyed customer of bank of ireland paying fees for staff to loose documents.


Comments

  • #2
    Harvey78
    Registered Users, Registered Users 2 Posts: 9 ✭Harvey78


    I want everyone to know that banking 365 online and phone. Have a very bad customer services team. As they will request your original documents and then they loose it. When you request why it is not being returned it takes them on average of 3 months to get any reasonable answer if you get to someone that can get something done. You have a far better service at the branches especially in Galway city. They get things done...... The underlining fact is if they require a original make sure to take a copie of the documents as they might get lost in the branch in Dublin. ....... gratings from a very annoyed customer of bank of ireland paying fees for staff to loose documents.


  • #3
    Toots
    Administrators, Business & Finance Moderators, Society & Culture Moderators Posts: 16,957 Admin ✭✭✭✭✭Toots


    Moved to Talk To Bank of Ireland forum. Posters please note the charter of the BOI forum now applies.


  • #4
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    Harvey78 wrote: »
    I want everyone to  know that banking  365 online and phone. Have a very bad customer services team. As they will request  your original documents  and then they loose it. When you request why it is not being returned it takes them on average  of 3 months to get any reasonable answer if you get to someone  that can get something done. You have a far better service at the branches especially  in Galway city. They get things done......  The underlining  fact is if they require  a original make sure  to take a copie of the documents as they might get lost in the branch in Dublin. ....... gratings from a very annoyed  customer of bank of ireland paying fees for staff to loose documents.
    Hi Harvey78,

    Thank you for contacting us here on Boards. 

    We're sorry to hear that you are unhappy with the service you have received. We will certainly pass on your feedback to the branch. 

    Our colleagues would generally ensure to make a copy of documentation that we require from you and sorry to hear that this was not the case with your documents. This is certainly not a common occurrence and we hope that this has now been resolved for you. 

    If you need further help with this, please let us know here in a private message and we will be happy to arrange a call back to you from a representative in your branch. Please include your name and contact number in the private message (no need for account numbers). 

    Thanks,
    Sarah


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