Irish Water support hours and forum charter. [Updated 06.11.2018]

Dav

Welcome to the Talk to Irish Water Forum on Boards.ie.

A representative from Irish Water's Customer Care team will be here between 9am and 8pm, Monday to Friday and 9am and 5.30pm, Saturday to Sunday to answer your questions and queries around our service.

Our representatives are:

• Irish Water: Agata
• Irish Water: Allanah
• Irish Water: Daniel
• Irish Water: Dylan
• Irish water: Louise
• Irish Water: Niamh
• Irish Water: Rebecca
• Irish Water: Reps

Outside these hours, if you need help and support, please see our contact details here: https://www.water.ie/help-centre/contact-us/

From Irish Water:

Irish Water wrote:

Why is Irish Water here?

We are here to listen and to help, where possible, with your Irish Water queries. We will also use the forum to let customers and non-customers know of any updates in relation to the service and to also provide water conservation tips.

It’s important to note that this is an open forum and opinions posted by other users do not represent the views of, or constitute advice from, Irish Water.

How long will it take to solve my issue?

It depends on the nature of your query. We will endeavour to address all queries as quickly as possible within the operating hours of 9am and 8pm. However, some queries may take longer to resolve as we may need to liaise with other departments within Irish Water or we may be experiencing high volumes of queries at that time. All posts received outside of our online hours will be addressed, in order of receipt, as soon as we are back online.

For some queries, we will require more information from you so that we can fully assist you with your query. On such occasions, and to protect your privacy, we’ll ask you to send us a private message.

What you can expect from us?

We will always treat your query with respect and privacy.

In order to ensure that we can resolve your query as quickly as possible, we may, at times, ask for your name and contact details. Where this is required, we will always request that these details are sent to us via private message.

What we expect from you?

We expect all forum users to behave in a well-mannered and reasonable way at all times. Personal abuse will not be tolerated. We would also ask that for privacy reasons, you refrain from using personal names of or information relating to any Irish Water staff member in public threads. We will take any feedback you have on board but the staff name/information will need to be provided privately.

What will we do with your feedback?

To ensure the highest standard of service for our customers, we will pass on your feedback to the relevant people on our team.

Media Queries

All media queries regarding Irish Water can not be dealt with by this forum and should be referred to the following email address press@water.ie.

PLEASE NOTE: All information posted by Irish Water Reps is correct at time of post and may be subject to change.

Seirbhís trí Ghaeilge

Tá seirbhís trí mheán na Gaeilge ar fáil ar an bhfóram seo freisin agus beidh muid sásta glacadh le ceisteanna am ar bith. Mura mbíonn comhairleoir le Gaeilge ar fáil ag an am a chuireann tú do cheist chugainn, cuirfear sin in iúl duit. Tiocfaidh muid ar ais chugat chomh luath agus is féidir linn maidir
leis an gceist a chuireann tú ina dhiaidh sin.

If you have any questions, please let us know. We look forward to hearing from you.

The Irish Water Team

All the usual forum guidelines apply in this forum. Personal abuse will not be tolerated.

Important to note that the team cannot answer every question immediately - due to the size of Irish Water and the variety of departments, they have internal processes to follow themselves, so please be patient.