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Samsung tv screen problem

  • 15-04-2015 11:44am
    #1
    CaraMay
    Banned (with Prison Access) Posts: 4,652 ✭✭✭


    We only have the tv less than a year and it's never fallen but since yesterday the bottom of the screen is darker than the rest. Any ideas what could could have caused this? Photos attached image.jpg


Comments

  • #2
    CaraMay
    Banned (with Prison Access) Posts: 4,652 ✭✭✭CaraMay


    image.jpg


  • #3
    [Deleted User]
    Posts: 31,118 ✭✭✭✭ [Deleted User]


    Moved to a TV related forum.


  • #4
    winston_1
    Registered Users, Registered Users 2 Posts: 1,688 ✭✭✭winston_1


    CaraMay wrote: »
    We only have the tv less than a year and it's never fallen but since yesterday the bottom of the screen is darker than the rest. Any ideas what could could have caused this? Photos attached image.jpg

    Doesn't really matter. It is in warranty, time to make use of it.


  • #5
    CaraMay
    Banned (with Prison Access) Posts: 4,652 ✭✭✭CaraMay


    I cant locate the flaming receipt


  • #6
    StreetLight
    Registered Users, Registered Users 2 Posts: 1,455 ✭✭✭StreetLight


    CaraMay wrote: »
    I cant locate the flaming receipt

    If you paid by credit card, this will be recorded on your account which you can print off and present to the store as proof of purchase.


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  • #7
    techdiver
    Registered Users, Registered Users 2 Posts: 3,291 ✭✭✭techdiver


    CaraMay wrote: »
    I cant locate the flaming receipt

    You don't need a receipt. Just open a support ticket on the Samsung website and all you need is the serial number and date of purchase.


  • #8
    CaraMay
    Banned (with Prison Access) Posts: 4,652 ✭✭✭CaraMay


    techdiver wrote: »
    You don't need a receipt. Just open a support ticket on the Samsung website and all you need is the serial number and date of purchase.

    Samsung told me they need a copy of the receipt before they will look at it


  • #9
    winston_1
    Registered Users, Registered Users 2 Posts: 1,688 ✭✭✭winston_1


    CaraMay wrote: »
    Samsung told me they need a copy of the receipt before they will look at it

    They are trying it on. All you need is proof of purchase and when. Of course a receipt is one way of doing that but there are others.

    Anyway your contract is with the retailer you purchased it from not Samsung and it is to the retailer you must go to get it repaired not Samsung.


  • #10
    Sam Russell
    Moderators, Science, Health & Environment Moderators Posts: 20,138 Mod ✭✭✭✭Sam Russell


    Samsung are usually very good. Try the help on the TV itself.


  • #11
    CaraMay
    Banned (with Prison Access) Posts: 4,652 ✭✭✭CaraMay


    Sam Russell wrote: »
    Samsung are usually very good. Try the help on the TV itself.

    I did the test and it failed all three


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  • #12
    Sam Russell
    Moderators, Science, Health & Environment Moderators Posts: 20,138 Mod ✭✭✭✭Sam Russell


    From the photos it looks like part of the back light is gone. Is it a smart TV? Model number?

    I have had great support from Samsung for problems that were quite small in truth but were fixed with there help. [DVD not connecting - needed software upgrade, etc.]


  • #13
    Chimichangas
    Registered Users, Registered Users 2 Posts: 737 ✭✭✭Chimichangas


    Yes, your contract is with the retailer. Have you tried them yet? They will of course try and fob you off to the manufacturer.
    They might tell you to try a firmware update first, but you would still need a proof of purchase for the eventual followup repair... Or insist that your retailer sort it out, and they will arrange with the manufacturer.
    Good luck with it.


  • #14
    oxomoxo
    Registered Users, Registered Users 2 Posts: 28 ✭oxomoxo


    I have a toshiba that keeps changing the size of the screen when you go to the sky menu and then comes back when you select a channel. Any ideas why this is happening?


  • #15
    winston_1
    Registered Users, Registered Users 2 Posts: 1,688 ✭✭✭winston_1


    oxomoxo wrote: »
    I have a toshiba that keeps changing the size of the screen when you go to the sky menu and then comes back when you select a channel. Any ideas why this is happening?

    Format settings on the sky box or TV or both.


  • #16
    sham69
    Registered Users, Registered Users 2 Posts: 2,321 ✭✭✭sham69


    I had the same issue about a year ago
    Kind of darker patch on the tv on the left side.(TV was 2 years old at the time)

    Guy came out with new screen and replaced it there and then (left the bezel and the back stuff intact)


    Screen has been great since.
    Thank god for extended warranty


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