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problem cancelling an item from an order

Branoic · 2015-04-15 10:24:23

I preordered two apple watches. I used a guest account when I did it, so the order is not associated with any apple ID. I am now trying to cancel one of the watches from the order. I can view the order by going to the tracking page and putting in the order number and email address. There are two Cancel Item buttons next to…

15-04-2015 10:24am

#1

Branoic

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Join Date: November 2004

Posts: 1469

I preordered two apple watches. I used a guest account when I did it, so the order is not associated with any apple ID. I am now trying to cancel one of the watches from the order. I can view the order by going to the tracking page and putting in the order number and email address. There are two Cancel Item buttons next to the watches. I click on the one I want to cancel, and I'm redirected to a page asking me to log in with my Apple ID. There's no Apple ID associated with the order so I'm stuck.

Am I doing something wrong or do I need to phone them?

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Comments

#2 15-04-2015 12:33pm

Zcott

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Posts: 3179

Probably best to phone them. Or sell the other one for profit...

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