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UPC problems

  • 12-04-2015 12:45pm
    #1
    alexivan
    Registered Users, Registered Users 2 Posts: 2 ✭


    Hello,

    Each day after 19:30 - 20:00 it seems that eighter they limit speed somehow or they have too many customers on the current infrastructure.
    I live in Dublin, Fairview and each day it's the same - everything seems to be ok until 19:00 - 19:30 then the speed drops from ~ 40 Mbps to 5-10 Mbps (did the test on speedtest.upc.ie). Also, probably because the speed is so slow, the latency to google public dns servers - 8.8.8.8 gets up from 10-15ms to over 100ms. I contacted UPC technical support and same thing every time like it matters - what pc do you have; what network card; how it is configured etc. I told them that the problem only happens after a certain time, they don't care, it MUST be my pc; it gets angry and doesn't want to deliver the same speed as before after a certain time. Also, they say we are going to send a technician at your place - what he will see if he gets here early in the morning when everything is ok?!?!? Oh and they send a replacement modem, but we still have the same problem, but i guess they don't communicate with eachother. Only clueless people work there?
    I am really tired of UPC.


Comments

  • #2
    ED E
    Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E


    Are you using wireless? This sounds like wireless congestion.


  • #3
    alexivan
    Registered Users, Registered Users 2 Posts: 2 ✭alexivan


    Cable...


  • #4
    Virgin Media: Brian
    Closed Accounts Posts: 16,507 ✭✭✭✭Virgin Media: Brian


    alexivan wrote: »
    Hello,

    Each day after 19:30 - 20:00 it seems that eighter they limit speed somehow or they have too many customers on the current infrastructure.
    I live in Dublin, Fairview and each day it's the same - everything seems to be ok until 19:00 - 19:30 then the speed drops from ~ 40 Mbps to 5-10 Mbps (did the test on speedtest.upc.ie). Also, probably because the speed is so slow, the latency to google public dns servers - 8.8.8.8 gets up from 10-15ms to over 100ms. I contacted UPC technical support and same thing every time like it matters - what pc do you have; what network card; how it is configured etc. I told them that the problem only happens after a certain time, they don't care, it MUST be my pc; it gets angry and doesn't want to deliver the same speed as before after a certain time. Also, they say we are going to send a technician at your place - what he will see if he gets here early in the morning when everything is ok?!?!? Oh and they send a replacement modem, but we still have the same problem, but i guess they don't communicate with eachother. Only clueless people work there?
    I am really tired of UPC.

    Hi Alexivan,

    Really sorry to hear of the issues you've seen.

    If you want to PM UPC: Reps with your acc details we can test your connection for you.

    Thanks, Brian.


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