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Cancelling a mobile phone contract, implications?

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  • 07-04-2015 10:06pm
    #1
    Nonoperational
    Registered Users Posts: 7,401 ✭✭✭


    Hi

    I have 18 months left on a Vodafone contract. It's €60 a month and is a 4G plan. For 4.5 weeks now they have been unable to provide me with 4G. I reported it at the time then a few times per week thereafter. Each time I contacted them they had an excuse and said that it would be back in 24 hours etc etc.

    I understand they cover themselves with T&Cs about minimum levels of service etc, but they heavily market this as a 4G plan with great coverage etc etc. I know there is perfect 4G coverage at home yet I haven't had 4G anywhere for 4.5 weeks.

    My feeling is that I gave them long enough to sort it in 4.5 weeks and I think I will change to another provider tomorrow. I know they will hit me with a big early termination charge, but I would feel confident that they are not keeping to their side of the contract and I have given them a long time to sort it and they seem unable. Where do I stand with this viewpoint?


Comments

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    #2
    vandriver
    Registered Users Posts: 3,460 ✭✭✭vandriver


    Have you read Vodafone's t&cs?They don't guarantee any level of service!


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    #3
    Nonoperational
    Registered Users Posts: 7,401 ✭✭✭Nonoperational


    Yes, but at the same time they advertise the plan as a 4G plan with 90% population coverage. I have had no access to this 4G now for almost 5 weeks when a friends phone next to me has it no problem.

    I'd argue they are failing to provide the contracted service?


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    #4
    ct5amr2ig1nfhp
    Closed Accounts Posts: 5,019 ✭✭✭ct5amr2ig1nfhp


    What phone is it? Might sound silly but is 4G enabled on your phone?
    You didn't actually state it but I presume your friend is also on Vodafone? If so, why don't you do a SIM swap as a quick test. That will tell you if it's the phone or your SIM.


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    #5
    vandriver
    Registered Users Posts: 3,460 ✭✭✭vandriver


    How have you decided that its a network issue,and not a faulty phone issue?


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    #6
    Nonoperational
    Registered Users Posts: 7,401 ✭✭✭Nonoperational


    Yep 100% certain it's not a faulty phone, I can get 4G when I put his sim card into my phone. He is also Vodafone. When I phoned Vodafone they said there is a 4G bar on my account, they have been trying to remove it for almost 5 weeks and can't. They keep saying 24 hours but no joy.


    This all began 5 weeks ago when some calls were going straight to voicemail. They "reset my settings" and the trouble started then, it was working fine up to then.


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    #7
    WildCardDoW
    Registered Users Posts: 819 ✭✭✭WildCardDoW


    Fairly ridiculous they can't remove the bar on 4G data.

    Might help if you get a SIM Swap done in store. First see if Talk To Vodafone guys are able to help!


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    #8
    slimjimmc
    Registered Users Posts: 7,787 ✭✭✭slimjimmc


    WildCardDoW wrote: »
    Fairly ridiculous they can't remove the bar on 4G data.

    Might help if you get a SIM Swap done in store. First see if Talk To Vodafone guys are able to help!

    The problem was resolved yesterday without cancelling the contract.
    http://www.boards.ie/ttfthread/2057394300/2


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    #9
    dudara
    Registered Users Posts: 33,519 ✭✭✭✭dudara


    Closing this thread as the issue was resolved in a parallel thread.

    dudara


This discussion has been closed.
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