Need technician advice

Dr..

Is there anyone out there who happens to be a broadband technician? I'm sick and tired of calling UPC for them to tell me that my problem is my fault and that everything is fine on their end. I need real advice, from a person that knows their stuff.

Anyway here's my problem:

Currently with UPC, I have the EPC3925 router. I'm on a 30mbps plan. I have a room, where I like to stream videos, watch Netflix and occasionly play video games online. I'm getting on average 3mbps in this room, and it really isn't that far away from my router. The rest of the house seems to get 20/25mbps which is good, I'm content with it. But it's impractical for me to move my xbox anywhere else in the house. Everyday my router has slow spikes, Im just looking for advice on what to do. What are my best options? Are there any settings I can change to fix my issue?

Thanks, I appreciate all help!

AnDtuigeannTu

I assume you're talking about a wireless connection?

Is everything wireless? Also make sure there's nothing that might be soaking up the signal between that room and your modem/router.

Metal supports in a house and concentrations of copper cabling will definitely mess with a wireless signal.



Download Xirrus WiFi Inspector (sorry, can't post links) on a laptop and walk around the house, could be that room is a pretty big dead-zone and is gimping your signal.

Dr..

AnDtuigeannTu wrote: »

I assume you're talking about a wireless connection?

Is everything wireless? Also make sure there's nothing that might be soaking up the signal between that room and your modem/router.

Metal supports in a house and concentrations of copper cabling will definitely mess with a wireless signal.



Download Xirrus WiFi Inspector (sorry, can't post links) on a laptop and walk around the house, could be that room is a pretty big dead-zone and is gimping your signal.

Thanks for the quick reply

Yeah I forgot to mention that it's all wireless. Sorry for being so uneducated on this topic.

My room is an extension to my house so perhaps that could be the reason?

I was thinking of buying a long Ethernet cable and connecting my console with it, would this fix the problem?

My other solution was port forwarding, would this be a good idea just for gaming?

Thanks again!

AnDtuigeannTu

Dr.. wrote: »

Thanks for the quick reply

Yeah I forgot to mention that it's all wireless. Sorry for being so uneducated on this topic.

My room is an extension to my house so perhaps that could be the reason?

I was thinking of buying a long Ethernet cable and connecting my console with it, would this fix the problem?

My other solution was port forwarding, would this be a good idea just for gaming?

Thanks again!

The Ethernet cable will solve any wireless connection problems you would be having but just for the xbox, any other devices might still have problems with the signal. The disadvantage to this is having a cable running through your house, so that becomes a matter of personal preference.

Port forwarding won't do anything to help a wireless connection, port forwarding is a means of allowing certain traffic through the network that might be blocked by other means. (It's more complicated than that but just trust me when I say it won't solve any wireless issues.)

Newoak

As it an extension the problem is that exterior walls are wide, solid wall not like internal walls, so that is why your having slow speeds in that room.

Get a set of HomePlug WiFi Extenders.
They run the signal through the internal power network in your house and output it where you plug in he home plug.

Dr..

Newoak wrote: »

As it an extension the problem is that exterior walls are wide, solid wall not like internal walls, so that is why your having slow speeds in that room.

Get a set of HomePlug WiFi Extenders.
They run the signal through the internal power network in your house and output it where you plug in he home plug.

Yea ive heard about those, would you reccommend any specific ones?

Binka

http://www.eircom.net/accessories/homeplugs/

TP Link twin set for the price of a single from Eircom

sparky63

Ethernet connection is better than wireless as so many things can interfere with wireless but as pointed out by previous poster, it involves running cables through the house. Another option is to try tplink ethernet adapters.
Have you tried the xbox using wireless in the same room as the router, this will confirm that the issue is with proximity to the router and not issues with settings or the xbox.

satguy

Try these, they are always on sale at Argos..

ED E

Make sure your room doesnt have a second RCB(Fusebox) if its part of an extension. Homeplugs will not work between two RCBs.

As above, youve bordline reception, thats YOUR problem, not UPCs. No ISP will guarantee wifi coverage. Invest in a fix and youll be much happier in the long run. If homeplugs will work, use them and wire the consoles, use the wifi for everything else in that room. If not you want a long ethernet run and possibly an access point to go at the far end.

After all the above is sorted, then you could add a fan to the Cisco, helps stabilize it further.

oppenheimer1

Dr.. wrote: »

Thanks for the quick reply

Yeah I forgot to mention that it's all wireless. Sorry for being so uneducated on this topic.

My room is an extension to my house so perhaps that could be the reason?

I was thinking of buying a long Ethernet cable and connecting my console with it, would this fix the problem?

My other solution was port forwarding, would this be a good idea just for gaming?

Thanks again!

I've had that problem as well, I wouldn't get a wireless signal in the extension to the main house. I figured it was down to the wall insulation which is foil lined and the thicker old external walls which were attenuating the signal.

I ended up putting in ethernet cable. TBH wired is the only way to go for reliability