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No phone or internet

  • 02-04-2015 6:37pm
    #1
    Technophobe
    Registered Users, Registered Users 2 Posts: 1,076 ✭✭✭


    Service gone since Tuesday... Have tried resetting modem etc but no luck..No DSL light on modem..


Comments

  • #2
    Captain Halibut
    Registered Users, Registered Users 2 Posts: 51 ✭✭Captain Halibut


    [deleted : Sorry for the hijack Technophobe]


  • #3
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Technophobe wrote: »
    Service gone since Tuesday... Have tried resetting modem etc but no luck..No DSL light on modem..
    Hi Technophobe

    Please feel free to PM me your eircom account number and I will look in to this further for you.

    Thanks
    Al


  • #4
    Technophobe
    Registered Users, Registered Users 2 Posts: 1,076 ✭✭✭Technophobe


    eircom: Alan wrote: »
    Technophobe wrote: »
    Service gone since Tuesday... Have tried resetting modem etc but no luck..No DSL light on modem..
    Hi Technophobe

    Please feel free to PM me your eircom account number and I will look in to this further for you.

    Thanks
    Al
    Someone called to fix it yesterday, but gone AGAIN THIS MORNING !! Not happy, will pm the a/c number later...


  • #5
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Technophobe wrote: »
    eircom: Alan wrote: »
    Technophobe wrote: »
    Service gone since Tuesday... Have tried resetting modem etc but no luck..No DSL light on modem..
    Hi Technophobe

    Please feel free to PM me your eircom account number and I will look in to this further for you.

    Thanks
    Al
    Someone called to fix it yesterday, but gone AGAIN THIS MORNING !! Not happy, will pm the a/c number later...
    Hi Technophobe

    I have not received a PM from you yet, can you confirm if service is still down?

    Cheers
    Al


  • #6
    Technophobe
    Registered Users, Registered Users 2 Posts: 1,076 ✭✭✭Technophobe


    Thought I had fixed it with a reboot, but the DSL light comes on for a while and then seems to go off again....Have a dial tone but serious crackling sounds on the line...
    So internet works for a while and then goes...Am at work now, so need to get a bill at home to PM you my account number... 


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  • #7
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Technophobe wrote: »
    Thought I had fixed it with a reboot, but the DSL light comes on for a while and then seems to go off again....Have a dial tone but serious crackling sounds on the line...
    So internet works for a while and then goes...Am at work now, so need to get a bill at home to PM you my account number... 
    No worries Technophobe

    If you would like to PM me your land line number until you get home I will see what I can do

    Cheers
    Al


  • #8
    Technophobe
    Registered Users, Registered Users 2 Posts: 1,076 ✭✭✭Technophobe


    eircom: Alan wrote: »
    Technophobe wrote: »
    Thought I had fixed it with a reboot, but the DSL light comes on for a while and then seems to go off again....Have a dial tone but serious crackling sounds on the line...
    So internet works for a while and then goes...Am at work now, so need to get a bill at home to PM you my account number... 
    No worries Technophobe

    If you would like to PM me your land line number until you get home I will see what I can do

    Cheers
    Al
    Thanks Alan..

    Got home late last night, so didn't get chance to do much digging...Internet and wifi was working tho and handset had a dial tone (slightly crackly though)..It also allowed me dial out....
    That was all I got to do as well as having some kids begging me not to break it as they wanted to download some movie from SKY!! 
    I can pm you the phone number if that will help you check anything or else, I will see what happens over the weekend..
    Let me know..

    thanks
    Techno

     


  • #9
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Technophobe wrote: »
    eircom: Alan wrote: »
    Technophobe wrote: »
    Thought I had fixed it with a reboot, but the DSL light comes on for a while and then seems to go off again....Have a dial tone but serious crackling sounds on the line...
    So internet works for a while and then goes...Am at work now, so need to get a bill at home to PM you my account number... 
    No worries Technophobe

    If you would like to PM me your land line number until you get home I will see what I can do

    Cheers
    Al
    Thanks Alan..

    Got home late last night, so didn't get chance to do much digging...Internet and wifi was working tho and handset had a dial tone (slightly crackly though)..It also allowed me dial out....
    That was all I got to do as well as having some kids begging me not to break it as they wanted to download some movie from SKY!! 
    I can pm you the phone number if that will help you check anything or else, I will see what happens over the weekend..
    Let me know..

    thanks
    Techno

     
    Hi Technophobe

    No worries, sure PM me the land line number and I'll run some tests to check for possible issues.

    Cheers
    Al


  • #10
    Technophobe
    Registered Users, Registered Users 2 Posts: 1,076 ✭✭✭Technophobe


    eircom: Alan wrote: »
    Technophobe wrote: »
    eircom: Alan wrote: »
    Technophobe wrote: »
    Thought I had fixed it with a reboot, but the DSL light comes on for a while and then seems to go off again....Have a dial tone but serious crackling sounds on the line...
    So internet works for a while and then goes...Am at work now, so need to get a bill at home to PM you my account number... 
    No worries Technophobe

    If you would like to PM me your land line number until you get home I will see what I can do

    Cheers
    Al
    Thanks Alan..

    Got home late last night, so didn't get chance to do much digging...Internet and wifi was working tho and handset had a dial tone (slightly crackly though)..It also allowed me dial out....
    That was all I got to do as well as having some kids begging me not to break it as they wanted to download some movie from SKY!! 
    I can pm you the phone number if that will help you check anything or else, I will see what happens over the weekend..
    Let me know..

    thanks
    Techno

     
    Hi Technophobe

    No worries, sure PM me the land line number and I'll run some tests to check for possible issues.

    Cheers
    Al
    Same problems again!!

    PM sent to Alan 


  • #11
    1hnr79jr65
    Registered Users, Registered Users 2 Posts: 916 ✭✭✭1hnr79jr65


    If you ring through to Eircom's tech support team on 1890 260 260 they could assist directly as the online team here only work on boards from 12pm to 5pm.


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  • #12
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    Technophobe wrote: »
    eircom: Alan wrote: »
    Technophobe wrote: »
    eircom: Alan wrote: »
    Technophobe wrote: »
    Thought I had fixed it with a reboot, but the DSL light comes on for a while and then seems to go off again....Have a dial tone but serious crackling sounds on the line...
    So internet works for a while and then goes...Am at work now, so need to get a bill at home to PM you my account number... 
    No worries Technophobe

    If you would like to PM me your land line number until you get home I will see what I can do

    Cheers
    Al
    Thanks Alan..

    Got home late last night, so didn't get chance to do much digging...Internet and wifi was working tho and handset had a dial tone (slightly crackly though)..It also allowed me dial out....
    That was all I got to do as well as having some kids begging me not to break it as they wanted to download some movie from SKY!! 
    I can pm you the phone number if that will help you check anything or else, I will see what happens over the weekend..
    Let me know..

    thanks
    Techno

     
    Hi Technophobe

    No worries, sure PM me the land line number and I'll run some tests to check for possible issues.

    Cheers
    Al
    Same problems again!!

    PM sent to Alan 
    Hi Technophobe
    Alan is off today, but I will chase this for you. I will be back as soon as we have tested this.
    Tony


  • #13
    Technophobe
    Registered Users, Registered Users 2 Posts: 1,076 ✭✭✭Technophobe


    eircom: Tony wrote: »
    Technophobe wrote: »
    eircom: Alan wrote: »
    Technophobe wrote: »
    eircom: Alan wrote: »
    Technophobe wrote: »
    Thought I had fixed it with a reboot, but the DSL light comes on for a while and then seems to go off again....Have a dial tone but serious crackling sounds on the line...
    So internet works for a while and then goes...Am at work now, so need to get a bill at home to PM you my account number... 
    No worries Technophobe

    If you would like to PM me your land line number until you get home I will see what I can do

    Cheers
    Al
    Thanks Alan..

    Got home late last night, so didn't get chance to do much digging...Internet and wifi was working tho and handset had a dial tone (slightly crackly though)..It also allowed me dial out....
    That was all I got to do as well as having some kids begging me not to break it as they wanted to download some movie from SKY!! 
    I can pm you the phone number if that will help you check anything or else, I will see what happens over the weekend..
    Let me know..

    thanks
    Techno

     
    Hi Technophobe

    No worries, sure PM me the land line number and I'll run some tests to check for possible issues.

    Cheers
    Al
    Same problems again!!

    PM sent to Alan 
    Hi Technophobe
    Alan is off today, but I will chase this for you. I will be back as soon as we have tested this.
    Tony
    thanks Tony


  • #14
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Hi Technophobe

    Sorry to hear this. I will be going through PM's shortly & will get back to you as soon as I've have an update on this.

    Thanks
    Al


  • #15
    Technophobe
    Registered Users, Registered Users 2 Posts: 1,076 ✭✭✭Technophobe


    eircom: Alan wrote: »
    Hi Technophobe

    Sorry to hear this. I will be going through PM's shortly & will get back to you as soon as I've have an update on this.

    Thanks
    Al
    thanks Alan


  • #16
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Hi Technophobe

    Just replied to your PM there :) 

    Thanks
    Al


  • #17
    Technophobe
    Registered Users, Registered Users 2 Posts: 1,076 ✭✭✭Technophobe


    eircom: Alan wrote: »
    Hi Technophobe

    Just replied to your PM there :) 

    Thanks
    Al
    Still not resolved  :(   Patience wearing thin as this will be 2 weeks without service in a month...


  • #18
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Technophobe wrote: »
    eircom: Alan wrote: »
    Hi Technophobe

    Just replied to your PM there :) 

    Thanks
    Al
    Still not resolved  :(   Patience wearing thin as this will be 2 weeks without service in a month...
    Very sorry to hear this Technophobe

    I see that the case is again in the hands of a crew of technicians as from today (reference number 12781095) with a targeted resolution for 24hrs. I have also just noted the re-occurrence of this issue and requested urgency on it's fix. As soon as I have more information I'll let you know.

    Thanks
    Al


  • #19
    Technophobe
    Registered Users, Registered Users 2 Posts: 1,076 ✭✭✭Technophobe


    eircom: Alan wrote: »
    Technophobe wrote: »
    eircom: Alan wrote: »
    Hi Technophobe

    Just replied to your PM there :) 

    Thanks
    Al
    Still not resolved  :(   Patience wearing thin as this will be 2 weeks without service in a month...
    Very sorry to hear this Technophobe

    I see that the case is again in the hands of a crew of technicians as from today (reference number 12781095) with a targeted resolution for 24hrs. I have also just noted the re-occurrence of this issue and requested urgency on it's fix. As soon as I have more information I'll let you know.

    Thanks
    Al
    Thanks Alan

    I have heard nothing yet today either though....


  • #20
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Technophobe wrote: »
    eircom: Alan wrote: »
    Technophobe wrote: »
    eircom: Alan wrote: »
    Hi Technophobe

    Just replied to your PM there :) 

    Thanks
    Al
    Still not resolved  :(   Patience wearing thin as this will be 2 weeks without service in a month...
    Very sorry to hear this Technophobe

    I see that the case is again in the hands of a crew of technicians as from today (reference number 12781095) with a targeted resolution for 24hrs. I have also just noted the re-occurrence of this issue and requested urgency on it's fix. As soon as I have more information I'll let you know.

    Thanks
    Al
    Thanks Alan

    I have heard nothing yet today either though....
    Really sorry about this Technophobe - leave it with me and I'll get back to you as soon as I have an update

    Al


  • #21
    Technophobe
    Registered Users, Registered Users 2 Posts: 1,076 ✭✭✭Technophobe


    eircom: Alan wrote: »
    Technophobe wrote: »
    eircom: Alan wrote: »
    Technophobe wrote: »
    eircom: Alan wrote: »
    Hi Technophobe

    Just replied to your PM there :) 

    Thanks
    Al
    Still not resolved  :(   Patience wearing thin as this will be 2 weeks without service in a month...
    Very sorry to hear this Technophobe

    I see that the case is again in the hands of a crew of technicians as from today (reference number 12781095) with a targeted resolution for 24hrs. I have also just noted the re-occurrence of this issue and requested urgency on it's fix. As soon as I have more information I'll let you know.

    Thanks
    Al
    Thanks Alan

    I have heard nothing yet today either though....
    Really sorry about this Technophobe - leave it with me and I'll get back to you as soon as I have an update

    Al
    Thanks Alan, but I really need some assurance that this is not going to drag into next week..


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  • #22
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Technophobe wrote: »
    eircom: Alan wrote: »
    Technophobe wrote: »
    eircom: Alan wrote: »
    Technophobe wrote: »
    eircom: Alan wrote: »
    Hi Technophobe

    Just replied to your PM there :) 

    Thanks
    Al
    Still not resolved  :(   Patience wearing thin as this will be 2 weeks without service in a month...
    Very sorry to hear this Technophobe

    I see that the case is again in the hands of a crew of technicians as from today (reference number 12781095) with a targeted resolution for 24hrs. I have also just noted the re-occurrence of this issue and requested urgency on it's fix. As soon as I have more information I'll let you know.

    Thanks
    Al
    Thanks Alan

    I have heard nothing yet today either though....
    Really sorry about this Technophobe - leave it with me and I'll get back to you as soon as I have an update

    Al
    Thanks Alan, but I really need some assurance that this is not going to drag into next week..
    Hi Technophobe

    The technician has done some work on this remotely today, can you please check this and let me know if there is an improvement?

    Thanks
    Al


  • #23
    Bigpaul15
    Registered Users, Registered Users 2 Posts: 24 ✭Bigpaul15


    I have the same issue and have been on hold to this week alone for 7 hours. Its a joke really. "Technician should be out with next 4 working days"!!!! Really poor poor service. Actually laughable.


  • #24
    Technophobe
    Registered Users, Registered Users 2 Posts: 1,076 ✭✭✭Technophobe


    eircom: Alan wrote: »
    Technophobe wrote: »
    eircom: Alan wrote: »
    Technophobe wrote: »
    eircom: Alan wrote: »
    Technophobe wrote: »
    eircom: Alan wrote: »
    Hi Technophobe

    Just replied to your PM there :) 

    Thanks
    Al
    Still not resolved  :(   Patience wearing thin as this will be 2 weeks without service in a month...
    Very sorry to hear this Technophobe

    I see that the case is again in the hands of a crew of technicians as from today (reference number 12781095) with a targeted resolution for 24hrs. I have also just noted the re-occurrence of this issue and requested urgency on it's fix. As soon as I have more information I'll let you know.

    Thanks
    Al
    Thanks Alan

    I have heard nothing yet today either though....
    Really sorry about this Technophobe - leave it with me and I'll get back to you as soon as I have an update

    Al
    Thanks Alan, but I really need some assurance that this is not going to drag into next week..
    Hi Technophobe

    The technician has done some work on this remotely today, can you please check this and let me know if there is an improvement?

    Thanks
    Al
    Only got to check late last night Alan.....DSL light back on and wi fi network seems to be back working...That's all I got to check but seems like a good start..I will check in detail over the weekend...
    Can you pm me what appears to have been the issue ?

    thanks
    Michael 


  • #25
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Technophobe wrote: »
    eircom: Alan wrote: »
    Technophobe wrote: »
    eircom: Alan wrote: »
    Technophobe wrote: »
    eircom: Alan wrote: »
    Technophobe wrote: »
    eircom: Alan wrote: »
    Hi Technophobe

    Just replied to your PM there :) 

    Thanks
    Al
    Still not resolved  :(   Patience wearing thin as this will be 2 weeks without service in a month...
    Very sorry to hear this Technophobe

    I see that the case is again in the hands of a crew of technicians as from today (reference number 12781095) with a targeted resolution for 24hrs. I have also just noted the re-occurrence of this issue and requested urgency on it's fix. As soon as I have more information I'll let you know.

    Thanks
    Al
    Thanks Alan

    I have heard nothing yet today either though....
    Really sorry about this Technophobe - leave it with me and I'll get back to you as soon as I have an update

    Al
    Thanks Alan, but I really need some assurance that this is not going to drag into next week..
    Hi Technophobe

    The technician has done some work on this remotely today, can you please check this and let me know if there is an improvement?

    Thanks
    Al
    Only got to check late last night Alan.....DSL light back on and wi fi network seems to be back working...That's all I got to check but seems like a good start..I will check in detail over the weekend...
    Can you pm me what appears to have been the issue ?

    thanks
    Michael 
    Good to hear that Technophobe

    The most information available in regards to the issue is that it was a result of a line fault located externally - further specifications are unavailable I'm afraid.

    Please let me know if you need anything else - I'll be happy to help

    Al


  • #26
    Technophobe
    Registered Users, Registered Users 2 Posts: 1,076 ✭✭✭Technophobe


    Phone and broadband gone again.. Joke at this stage..
    Whoever picks this up, can you get someone to ring me or pm a number to ring..Really peed off with this..


  • #27
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Technophobe wrote: »
    Phone and broadband gone again.. Joke at this stage..
    Whoever picks this up, can you get someone to ring me or pm a number to ring..Really peed off with this..
    Very sorry to hear this Technophobe

    Are you still experiencing issues?

    Cheers
    Al


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