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Brutal Service

waynel1986 · 2015-04-01 15:01:58

Hi I signed up to eircom just over 1 month ago for landline and basic broadband "no efiber", a technician came out March 18th to install a new landline and was told I hve to wait for the internet to go live in 2 day's. Hadn't heard anything 3 days later so called up again and was told I have to put inanother order for the…

01-04-2015 3:01pm

#1

waynel1986

Registered Users, Registered Users 2 Posts: 2 ✭

Join Date: April 2015

Posts: 1

Hi

I signed up to eircom just over 1 month ago for landline and basic broadband "no efiber", a technician came out March 18th to install a new landline and was told I hve to wait for the internet to go live in 2 day's. Hadn't heard anything 3 days later so called up again and was told I have to put inanother order for the broadband to be sent out to me so I did toldit would arrive in 3-4 business day's. Modam finally arrived yestrday 31th (9 days later) installed everything still didn't work. Called up this morning to which I'm told there was new order for tv and efiber connection added yesterday"not sure were this came from as I didn't order it" and would not have my internet until May 1st. after back an forward's with 5/6 differnet departments am told that I have a faulty line and another engineer would have to be sent out again to fix he line, am told this could take up to 4/5 business days. I Find the cutomer service brutal and hugely disappointed as in today's world how does it take over 1 month for a phone line an internet. Unless this is fixed this week I will be forced to take further action.

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Comments

#2 01-04-2015 3:05pm

machalla

Registered Users, Registered Users 2 Posts: 1,523 ✭✭✭

Join Date: July 2003

Posts: 1384

Welcome to the horror that is Eircom "Customer Service".

I can only sympathise with your treatment to date having been through similar with no resolution to date.

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#3 02-04-2015 12:45pm

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

waynel1986 wrote: »

Hi

I signed up to eircom just over 1 month ago for landline and basic broadband "no efiber", a technician came out March 18th to install a new landline and was told I hve to wait for the internet to go live in 2 day's. Hadn't heard anything 3 days later so called up again and was told I have to put inanother order for the broadband to be sent out to me so I did toldit would arrive in 3-4 business day's. Modam finally arrived yestrday 31th (9 days later) installed everything still didn't work. Called up this morning to which I'm told there was new order for tv and efiber connection added yesterday"not sure were this came from as I didn't order it" and would not have my internet until May 1st. after back an forward's with 5/6 differnet departments am told that I have a faulty line and another engineer would have to be sent out again to fix he line, am told this could take up to 4/5 business days. I Find the cutomer service brutal and hugely disappointed as in today's world how does it take over 1 month for a phone line an internet. Unless this is fixed this week I will be forced to take further action.

I'm very sorry to hear of your experience so far waynel1986

Please PM me your eircom account number & I'll look in to this further for you.

Cheers
Al

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