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Change Of Address

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  • 30-03-2015 2:14pm
    #1
    rachael2101
    Registered Users Posts: 5 ✭


    I am looking for some advice on the following issue.
    I recently changed address and changed my address in my bank that corresponds to my credit card. I purchased something by sending a form with my NEW address and credit card details on it. I also included in the envelope a brightly coloured slip with "Note Change Of Address" written on it. The company I purchased from had my old details on file and sent the goods to my old address. I have contacted the new tenants and they have thrown out any letters that arrived for me so the "goods" I have purchased have been disposed of. (They are of no value to the new tenants so I do believe them) I have contacted the company and they want me to pay again for the goods. Is there some law that protects the consumer in this case where a retailer has to use the address supplied with credit card details at the time of purchase??
    Thanks in advance.


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    #2
    dudara
    Registered Users Posts: 33,519 ✭✭✭✭dudara


    The goods have not been delivered. Ask the company to supply the goods as requested, or alternatively request a charge back from your credit card company due to non-delivery of goods.


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    #3
    rock22
    Registered Users Posts: 1,547 ✭✭✭rock22


    How did the company get your old address then ??

    Not sure that the new tenants should have disposed of your post . Should it not be returned to An post?


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