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Faulty phone twice

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29-03-2015 12:47am

#1

jacksie66

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#2 29-03-2015 1:00am
projectgtr

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majority of carriers have a policy of replacing after 3 faults

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#3 29-03-2015 1:08am
Del2005

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Posts: 18743

No.

You are entitled to a repair, replacement or refund . Repairs should be permanent and technically yours could be a different issue, originally white spot now blue and could be a different pixel. In saying that you should go back to the shop and see what they offer, as insisting on a refund is one sure why of annoying the person dealing with you. There is a limit on the amount of repairs allowed, IIRC it's 3 but I could be wrong, after which they have to replace but again it has to be for the same issue.

Have a read of this
http://www.consumerhelp.ie/your-rights?gclid=CjwKEAjwotmoBRCc6LWd2ZnkuBYSJACyt2qui_o7KZoD4tDmHK4d6DIAiS_KGPLEQK-yKO7TrcXLWhoCDxzw_wcB

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