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eFibre cancelling contract problems

  • 25-03-2015 9:30pm
    #1
    tumshee33
    Registered Users, Registered Users 2 Posts: 1 ✭


    I just wanted to share my experience and hopefully stop anyone else having the same insane hassle!

    I was enticed to switch from UPC to Eircom but changed my mind and had a nightmare cancelling within my cooling off period.

    This is why:

    Late June I signed up at the door for eFibre as cheaper and apparently faster than I would have gotten at the time from UPC.

    3 days later (Monday) I phoned eircom to cancel within my 14 day cooling off period.
    While on the phone I was told by the loyalty team that the promised download speed would actually not even be close to this - so they lied about the download speed...

    The next day (Tues) Eircom took my phone number at 14.30 from UPC even though I had cancelled my switch on Monday!

    On Wed I was informed I needed a UAN from Eircom so that UPC could get my phone number back. I called Eircom again.
    At this stage I was getting very annoyed but thought I would have my phone number back within 24 hours.

    Later that day I received a booking call to install the service that I had cancelled on Monday!
    Then I received a booking text (steam started to come out my ears!)

    I phoned Eircom again to confirm AGAIN that I had indeed been cancelled - Assured I was but that their systems didn't talk to each other... so when I phoned and cancelled earlier in the week the process continued regardless!

    9 days later and many phone calls over and back to eircom and upc I got my original phone number back!

    I thought that it was all sorted and then I received a bill for 8 euro for having no service! This was the icing on the cake!

    And in my view cemented my opinion that Eircom were as useful as a chocolate teapot!

    I then phoned Eircom again and got the bill waived and any dd details deleted. But now every month I receive a letter telling me my account details of 8 euro in credit for an account that shouldn't exist!

    Be warned - think long and hard about joining a company that can make such a shambles of such an easy transaction!
    Tagged:


Comments

  • #2
    mass_debater
    Closed Accounts Posts: 3,072 ✭✭✭mass_debater


    Never sign up to anything on your doorstep no matter how good it seems, salesmen tell porkies and usually know little about what they're selling.


  • #3
    degsie
    Registered Users, Registered Users 2 Posts: 8,755 ✭✭✭degsie


    tumshee33 wrote: »

    Late June I signed up at the door for...

    I stopped reading right there.


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