eFibre cancelling contract problems

tumshee33

I just wanted to share my experience and hopefully stop anyone else having the same insane hassle!

I was enticed to switch from UPC to Eircom but changed my mind and had a nightmare cancelling within my cooling off period.

This is why:

Late June I signed up at the door for eFibre as cheaper and apparently faster than I would have gotten at the time from UPC.

3 days later (Monday) I phoned eircom to cancel within my 14 day cooling off period.
While on the phone I was told by the loyalty team that the promised download speed would actually not even be close to this - so they lied about the download speed...

The next day (Tues) Eircom took my phone number at 14.30 from UPC even though I had cancelled my switch on Monday!

On Wed I was informed I needed a UAN from Eircom so that UPC could get my phone number back. I called Eircom again.
At this stage I was getting very annoyed but thought I would have my phone number back within 24 hours.

Later that day I received a booking call to install the service that I had cancelled on Monday!
Then I received a booking text (steam started to come out my ears!)

I phoned Eircom again to confirm AGAIN that I had indeed been cancelled - Assured I was but that their systems didn't talk to each other... so when I phoned and cancelled earlier in the week the process continued regardless!

9 days later and many phone calls over and back to eircom and upc I got my original phone number back!

I thought that it was all sorted and then I received a bill for 8 euro for having no service! This was the icing on the cake!

And in my view cemented my opinion that Eircom were as useful as a chocolate teapot!

I then phoned Eircom again and got the bill waived and any dd details deleted. But now every month I receive a letter telling me my account details of 8 euro in credit for an account that shouldn't exist!

Be warned - think long and hard about joining a company that can make such a shambles of such an easy transaction!

mass_debater

Never sign up to anything on your doorstep no matter how good it seems, salesmen tell porkies and usually know little about what they're selling.

degsie

tumshee33 wrote: »

Late June I signed up at the door for...

I stopped reading right there.