SMS Problem on Visonic Powermaster

B0rder

Hi Folks,

I have a Visonic Powermaster 30 alarm that communicates using a mobile phone sim. I am able to control the alarm using SMS commands but am having a recurring problem with it.

Basically, after a few days, the alarm stops responding to SMS commands. If I go into the GSM diagnostics menu and run the test, the display reads "Please wait..." and never changes. At all times, the alarm is still sending alerts if it goes off etc.

If I disconnect the power and battery, the system starts working again.

The software version is K17.133 and I am using a SIM from O2.

Has anyone come across this type of problem before?

Any help would be great.

Thanks.

KoolKid

Have you tried a different SIM or getting a replacement SIM.
This could be related to the merger of the networks with Three.
Also try power down the system completely and power up again. That will reinitialize the sim.

altor

B0rder wrote: »

Hi Folks,

I have a Visonic Powermaster 30 alarm that communicates using a mobile phone sim. I am able to control the alarm using SMS commands but am having a recurring problem with it.

Basically, after a few days, the alarm stops responding to SMS commands. If I go into the GSM diagnostics menu and run the test, the display reads "Please wait..." and never changes. At all times, the alarm is still sending alerts if it goes off etc.

If I disconnect the power and battery, the system starts working again.

The software version is K17.133 and I am using a SIM from O2.

Has anyone come across this type of problem before?

Any help would be great.

Thanks.

It is an issue with the GSM itself.
If its under warranty then have it replaced.

B0rder

Thanks for the advice folks.

I have already powered the system down fully and all work well afterwards for a couple of days, then SMS control stops working again.

Altor: Have you seen any issues like this before with this type of alarm?

The system is under warranty so I can look for a replacement module - hopefully, it is just the module and not the entire panel though.

altor

B0rder wrote: »

Thanks for the advice folks.

I have already powered the system down fully and all work well afterwards for a couple of days, then SMS control stops working again.

Altor: Have you seen any issues like this before with this type of alarm?

The system is under warranty so I can look for a replacement module - hopefully, it is just the module and not the entire panel though.

Had one with this issue and replacing the GSM did the trick.

B0rder

Thanks Altor...

altor

B0rder wrote: »

Thanks Altor...

No Problem, any other questions please let us know