Retina MacBook Pro busted, need to get it replaced

_Redzer_

Turned on my 7 month old 13" rMBP last night to a black screen. I googled around and looks like the GPU is gone in it.

I've exams coming up and I've all my college stuff on it, so I'm wondering how I go about getting it replaced and how long that'd take. Cheers

Doodah7

As long as you have the receipt, bring it in to CompuB or contact Apple directly. As you are well within warranty, they will sort it.

Hope you had a backup!!

_Redzer_

tallpaul wrote: »

As long as you have the receipt, bring it in to CompuB or contact Apple directly. As you are well within warranty, they will sort it.

Hope you had a backup!!

I can just bring it to a reseller and it'll be sorted out? That's handy!

Not backed up. Was just going to this week as a matter of fact! :P

the_syco

_Redzer_ wrote: »

I can just bring it to a reseller and it'll be sorted out? That's handy!

Not backed up. Was just going to this week as a matter of fact! :P

Hrm. How easy is it to take the harddrive out of those Macs?

If you bring to a resleer, your HDD may be gone. Data lost/wiped.

Tokyo

No discrete HDD in rMBP - it's all on-board.

You shouldn't even need a receipt of purchase - the serial number will be all they'll need in terns of verifying whether it's still under warranty or not. Walk in, and presuming there aren't any external factors such as damaged caused by the user, you'll walk out a few days later with a working laptop.

the_syco

mike_ie wrote: »

No discrete HDD in rMBP - it's all on-board.

Serious? Frick. So how does one take info off a dead device?

Tokyo

Well technically it's on a discrete card, so in theory you could lift it out and put it into another rMBP of the same spec.

_Redzer_

That's way too much hassle. I'll head into compub on Monday and ask if they can swap it out, if not, no big deal either.

As long as I've a laptop very soon again I'll be happy

mocathain

they won't swap it out they will repair it

Greentree_uk

should be no need to wipe the machine, unless the OS is causing the issue which it sounds like it isn't. let us know how you get on

whiterebel

Greentree_uk wrote: »

should be no need to wipe the machine, unless the OS is causing the issue which it sounds like it isn't. let us know how you get on

Apple's policy, and their resellers, is to wipe a machine regardless. They do warn you of this when you bring it in. Its to rule out software issues

Tokyo

whiterebel wrote: »

Apple's policy, and their resellers, is to wipe a machine regardless. They do warn you of this when you bring it in. Its to rule out software issues

I have yet to hand a machine over to either Apple or CompuB for repair, that has come back to me wiped clean.....

Greentree_uk

whiterebel wrote: »

Apple's policy, and their resellers, is to wipe a machine regardless. They do warn you of this when you bring it in. Its to rule out software issues

Not sure whom you received this information from, or which service provider you had the misfortune of using but but wiping machines is definitely not standard practice for all repairs. Could you imagine how much hassle that would cause for them!

whiterebel

Greentree_uk wrote: »

Not sure whom you received this information from, or which service provider you had the misfortune of using but but wiping machines is definitely not standard practice for all repairs. Could you imagine how much hassle that would cause for them!

Having worked for Apple, and handed PowerBooks, MacBooks, MBPs etc into CompuB, Stream and Mactivate I can tell you it always was standard practice, unless its a problem such as screen or Casing replacement. Maybe they've changed their policies, but it was always the way to rule out software faults. Stream had you sign an a disclaimer about it when it was dropped in.

5uspect

Does the machine boot before the GPU fails? You could remote in (with ssh) and rsync everything off it. Failing that perhaps you could remove the SSD, its just PCIe, and put it in an enclosure or other machine. Like this:
http://eshop.macsales.com/item/OWC/SSDMPAP2OF3/

Greentree_uk

whiterebel wrote: »

Having worked for Apple, and handed PowerBooks, MacBooks, MBPs etc into CompuB, Stream and Mactivate I can tell you it always was standard practice, unless its a problem such as screen or Casing replacement. Maybe they've changed their policies, but it was always the way to rule out software faults. Stream had you sign an a disclaimer about it when it was dropped in.

I can assure you it's not standard policy in Compu b, I would know. They certainly will not take responsibility for your data, but will endeavour to keep it. I can't speak for stream (i-connect) or Apple.

5uspect wrote: »

Does the machine boot before the GPU fails? You could remote in (with ssh) and rsync everything off it. Failing that perhaps you could remove the SSD, its just PCIe, and put it in an enclosure or other machine. Like this:
http://eshop.macsales.com/item/OWC/SSDMPAP2OF3/

This won't work for all Retinas, Apple started to use proprietary drives in 2013, these days the only caddy is a donor machine.....:eek:

Qualitymark

And (this is probably obvious to you, but still, I'll say it) get an external hard drive that you can use to back your data up weekly as seo amach.

http://www.amazon.co.uk/Passport-Ultra-Anniversary-Premium-Drive/dp/B00MAG2LVI/ref=sr_1_14?s=computers&ie=UTF8&qid=1426935062&sr=1-14&keywords=2tb+external+hard+drive

_Redzer_

Got it sorted last week. They just rebooted it with different preferences and all was grand again, they didn't know what the problem was. No data lost either.