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upc

  • 19-03-2015 1:00pm
    #1
    evosteo
    Registered Users, Registered Users 2 Posts: 2,401 ✭✭✭


    Hi all. Just got a call from the mother inlaw. She moved house recently to an area with no upc service. She had been a cus 5 years +. They rang looking for the 2 set top boxs and modem back or else she will be charged for the equipment. Are they within their rights to look for this equipment back? Surely after that period of time the equipment would become hers?

    I just think thats a petty thing to do after been a long term customer.


Comments

  • #2
    Paulw
    Registered Users, Registered Users 2 Posts: 13,381 ✭✭✭✭Paulw


    evosteo wrote: »
    Are they within their rights to look for this equipment back?

    Yep, it's their equipment. The customer only has use of it.


  • #3
    slimjimmc
    Registered Users, Registered Users 2 Posts: 7,786 ✭✭✭slimjimmc


    As above. http://www.upc.ie/terms/
    Who owns and maintains UPC’s equipment?
    All equipment provided to you to avail of our services belongs to UPC.
    The equipment is provided for use by residential customers and are for residential, non-commercial use only.
    Equipment must not be resold, transferred or otherwise distributed for commercial purposes.


  • #4
    Melendez
    Closed Accounts Posts: 1,645 ✭✭✭Melendez


    This post has been deleted.


  • #5
    Menas
    Closed Accounts Posts: 12,318 ✭✭✭✭Menas


    Yup, UPC own the gear.
    Sky on the other hand dont on the dish/box - you do. Moot point in this case.


  • #6
    omnithanos
    Banned (with Prison Access) Posts: 710 ✭✭✭omnithanos


    I upgraded to Horizon last year from the cablelink box pre UPC. They said the delivery man would take the old box away but he didn't.


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  • #7
    L1011
    Registered Users, Registered Users 2 Posts: 71,184 ✭✭✭✭L1011


    Its theirs and if you're not a customer its of zero use anyway - unlike a Sky box or DSL modem which can be reused.


  • #8
    total former
    Closed Accounts Posts: 3,784 ✭✭✭total former


    evosteo wrote: »
    Hi all. Just got a call from the mother inlaw. She moved house recently to an area with no upc service. She had been a cus 5 years +. They rang looking for the 2 set top boxs and modem back or else she will be charged for the equipment. Are they within their rights to look for this equipment back? Surely after that period of time the equipment would become hers?

    I just think thats a petty thing to do after been a long term customer.

    Genuine question: why does she want to keep it? It's completely useless.


  • #9
    evosteo
    Registered Users, Registered Users 2 Posts: 2,401 ✭✭✭evosteo


    11
    total former wrote: »
    Genuine question: why does she want to keep it? It's completely useless.

    she dosnt want to keep it, she left it in the old house as it was no use to her. now shes to try get back in touch with the new owners of the old house to see if the 2 boxs and modem are still there, if not €€€€€€


  • #10
    Virgin Media: Brian
    Closed Accounts Posts: 16,507 ✭✭✭✭Virgin Media: Brian


    evosteo wrote: »
    Hi all. Just got a call from the mother inlaw. She moved house recently to an area with no upc service. She had been a cus 5 years +. They rang looking for the 2 set top boxs and modem back or else she will be charged for the equipment. Are they within their rights to look for this equipment back? Surely after that period of time the equipment would become hers?

    I just think thats a petty thing to do after been a long term customer.

    Hi Evosteo,

    The equipment would need to be returned but your mum can arrange this with an e-mail to 'upcequipmentcollections@sierra.ie'.

    If there's anything we can help you with just drop us a post on our Talk To forum : http://www.boards.ie/ttforum/1546

    Thanks.


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