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Cancelling my contract

  • 19-03-2015 10:03am
    #1
    beccafinnegan
    Registered Users, Registered Users 2 Posts: 4 ✭


    Hi there,

    I've been having terrible difficulty trying to cancel my contract with you. I've been on numerous calls and emails and there still hasn't been a definite answer as to my contract cancellation. I was originally told it was cancelled on the 18th of this month but I needed to send an email to confirm this, which I did but am yet to receive a reply. 

    I was also charged €79 this month as apposed to €73 of which I asked for an explanation but there was none. I should only be paying for the 3 days out of this and I've been told that I would get a refund into my account, but again have not been told when this refund will go through. 

    Can you give me some clarity in this situation. I've been a loyal customer and the only reason I'm leaving is because I'm leaving the country. This process has been extremely painful throughout. 

    All the best, 
    Rebecca


Comments

  • #2
    EI: Una
    Closed Accounts Posts: 1,585 ✭✭✭EI: Una


    Hi Rebecca,

    We regret to read of your unhappiness with your customer experience.

    Closing an account due to moving address is a standard process, and if the customer has signed up to a price-plan contract, it does not affect it (the only action that would affect it would be if the customer switches to another supplier mid contract, but not if they move address).
    Our email team will respond to you, it just may take a few working days. We can take over here in this department though.

    We would need to view your account to see what has happened in relation to your query. Just send me a private message when you can, with your Electric Ireland account number, address in full, telephone number we have for you, and confirming you are the account-holder.

    We will assist you ASAP.

    Regards,
    Una


  • #3
    beccafinnegan
    Registered Users, Registered Users 2 Posts: 4 ✭beccafinnegan


    Wrong company! This was meant for UPC - apologies!!!

    Cheers, 
    Rebecca


  • #4
    EI: Una
    Closed Accounts Posts: 1,585 ✭✭✭EI: Una


    No problem at all Rebecca. Fair play for letting us know publicly. :)

    Best wishes with the move!

    Kind regards,
    Una


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