How do I get deceased parent removed from the phone book?

ProudDUB

My mother died in 2009. After her death, her account was closed by the executor of her estate & her final bill was paid. Six years later, her account name, phone number and address is still being printed in the Eircom phone book year after year. This is very upsetting to her family.


I have called numerous times about having her details removed from the phone book. I keep getting pawned off by various Eircom staff refusing to believe that this could be even possible as the account is closed, to people telling me that they don't have a phone book to hand and they will look into it, to staff blaming the company that prints the phone books, to being told that a manager will ring me back. They never do. No one ever rings me back.

What can I do to get this resolved once and for all? Right now, I feel that Eircom just don't care.

eircom: Alan

ProudDUB wrote: »

My mother died in 2009. After her death, her account was closed by the executor of her estate & her final bill was paid. Six years later, her account name, phone number and address is still being printed in the Eircom phone book year after year. This is very upsetting to her family.


I have called numerous times about having her details removed from the phone book. I keep getting pawned off by various Eircom staff refusing to believe that this could be even possible as the account is closed, to people telling me that they don't have a phone book to hand and they will look into it, to staff blaming the company that prints the phone books, to being told that a manager will ring me back. They never do. No one ever rings me back.

What can I do to get this resolved once and for all? Right now, I feel that Eircom just don't care.

Hi ProudDUB

I can understand how upsetting this is and apologise for the upset caused. I would like to assure you that I will look in to this further for you.

Please send me a private message including the old eircom land line number, address and your mothers name.

Thanks
Al

ProudDUB

eircom: Alan wrote: »

ProudDUB wrote: »

My mother died in 2009. After her death, her account was closed by the executor of her estate & her final bill was paid. Six years later, her account name, phone number and address is still being printed in the Eircom phone book year after year. This is very upsetting to her family.


I have called numerous times about having her details removed from the phone book. I keep getting pawned off by various Eircom staff refusing to believe that this could be even possible as the account is closed, to people telling me that they don't have a phone book to hand and they will look into it, to staff blaming the company that prints the phone books, to being told that a manager will ring me back. They never do. No one ever rings me back.

What can I do to get this resolved once and for all? Right now, I feel that Eircom just don't care.

Hi ProudDUB

I can understand how upsetting this is and apologise for the upset caused. I would like to assure you that I will look in to this further for you.

Please send me a private message including the old eircom land line number, address and your mothers name.

Thanks
Al

Thanks, PM sent.

eircom: Alan

ProudDUB wrote: »

eircom: Alan wrote: »

ProudDUB wrote: »

My mother died in 2009. After her death, her account was closed by the executor of her estate & her final bill was paid. Six years later, her account name, phone number and address is still being printed in the Eircom phone book year after year. This is very upsetting to her family.


I have called numerous times about having her details removed from the phone book. I keep getting pawned off by various Eircom staff refusing to believe that this could be even possible as the account is closed, to people telling me that they don't have a phone book to hand and they will look into it, to staff blaming the company that prints the phone books, to being told that a manager will ring me back. They never do. No one ever rings me back.

What can I do to get this resolved once and for all? Right now, I feel that Eircom just don't care.

Hi ProudDUB

I can understand how upsetting this is and apologise for the upset caused. I would like to assure you that I will look in to this further for you.

Please send me a private message including the old eircom land line number, address and your mothers name.

Thanks
Al

Thanks, PM sent.

Thank you for the details,

I will update on on the progress I make on this and try to offer a full resolution as soon as possible

Al

ProudDUB

It has been six weeks since I posted my original question to the Eircom rep here. I haven't heard a word back from him, despite his claim that he would keep me updated. I sent Alan all of the details of the issue, in a very detailed pm & still nothing.

I can't say that I am surprised really, given how bad the customer service was when I tried to get this dealt with over the phone. I wasn't expecting much when I posted here and, my low expectations have been met. Well done Eircom ! :mad:

eircom: Alan

ProudDUB wrote: »

It has been six weeks since I posted my original question to the Eircom rep here. I haven't heard a word back from him, despite his claim that he would keep me updated. I sent Alan all of the details of the issue, in a very detailed pm & still nothing.

I can't say that I am surprised really, given how bad the customer service was when I tried to get this dealt with over the phone. I wasn't expecting much when I posted here and, my low expectations have been met. Well done Eircom ! :mad:

Please accept my Sincerest apologies for my failure to update you on this ProudDUB

I can now confirm that your mothers previous phone number, name & address have been fully removed from the telephone directory - both on 11811 and for future prints of the telephone directory.

Thanks
Al

ProudDUB

Bumping this thread to give a follow up update.

My new 2015/2016 Eircom phone directories were delivered this week. My deceased parents name and phone number and old address are still listed. Despite all the plamas and reassurances given above, this issue has still not been recified.

This really is a pathetic on behalf of Eircom and the Eircom rep on here. If you couldn't be bothered dealing with something, just say so. Don't lie to me.

eircom: Alan

ProudDUB wrote: »

Bumping this thread to give a follow up update.

My new 2015/2016 Eircom phone directories were delivered this week. My deceased parents name and phone number and old address are still listed. Despite all the plamas and reassurances given above, this issue has still not been recified.

This really is a pathetic on behalf of Eircom and the Eircom rep on here. If you couldn't be bothered dealing with something, just say so. Don't lie to me.

Hi ProudDUB

I did indeed request that the number be removed. I understand that this is a sensitive issue and I would like to convey my sincere apologies - I will request clarification on how this happened and how to prevent this occurring again.

Al

ProudDUB

eircom: Alan wrote: »

ProudDUB wrote: »

Bumping this thread to give a follow up update.

My new 2015/2016 Eircom phone directories were delivered this week. My deceased parents name and phone number and old address are still listed. Despite all the plamas and reassurances given above, this issue has still not been recified.

This really is a pathetic on behalf of Eircom and the Eircom rep on here. If you couldn't be bothered dealing with something, just say so. Don't lie to me.

Hi ProudDUB

I did indeed request that the number be removed. I understand that this is a sensitive issue and I would like to convey my sincere apologies - I will request clarification on how this happened and how to prevent this occurring again.

Al

Well, lets just say that I will believe it when I see it.