swirlcard

flutered

hi folks, a query for you, i have a prepay swirlcard, it was used to gain admition to a cinema in dublin, it was not me who used the card, i have not given the card for any one to use, i have contacted swirlcard, who have informed me that it has nothing to do with them, it is between the cinema and me, your advice please, with thanks in advance

Atomic Pineapple

flutered wrote: »

hi folks, a query for you, i have a prepay swirlcard, it was used to gain admition to a cinema in dublin, it was not me who used the card, i have not given the card for any one to use, i have contacted swirlcard, who have informed me that it has nothing to do with them, it is between the cinema and me, your advice please, with thanks in advance

I'd imagine since it seems like fraud that swirl card should be taking a keen interest in it?? If they aren't being helpful maybe contact MasterCard directly to report the fraud?

flutered

update, today i re emailed swirl, the same story, i had to contact the folks who accepted my money, i did they claimed that swirl should use a charge back and refund me the money, i then rang swirl, they cancelled the card and told me to contact the buisnesses, i rang mastercard dublin, from them i recieved a no in the u.s. it was freecall, i was told that they would fix me up, five minutes later i got a call from mastercard telling me i would recieved a call from mastercard saying i had a new card in the post, with a form to get my money back, thanks again op