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Re: Non-responsive BoI Online Service Desk

  • 10-03-2015 11:02am
    #1
    Galway2015
    Registered Users, Registered Users 2 Posts: 7 ✭


    I have now contacted BoI Online Service Desk via the 365 Online service three times over the space of more than a month concerning the same matter and have yet to receive a reply. What is going on? In the past, I have always received relatively prompt answers to any queries. Each message mentioned the previous unanswered one, and still I am none the wiser. What is the point of this service if those charged with running it don't respond to customer's enquiries? I am currently out of the country so it is not convenient for me to pay international phone rates to talk to a customer service line. Really fed up with BoI over this. As a BoI customer for many years, I shouldn't have to resort to this forum to get a simple information request answered. Can anyone help?


Comments

  • #2
    Bank of Ireland: Elaine
    Closed Accounts Posts: 1,367 ✭✭✭Bank of Ireland: Elaine


    Hi Galway2015, 

    Thank you for getting in contact with us here on Boards.ie. 

    We are sorry to hear that you are still awaiting a reply. While we are not aware of any delay with replies via the Online Service Desk, we would like to investigate this for you. Please PM us with your name, contact number and your branch name and we will be more than happy to look into this further for you. 

    Just to mention, please do not include any specific account details.

    To send a PM, please make sure you have signatures set to display in your control panel setting and then click in the link in My Signature below to send the message. 

    Hope to hear from your soon. 

    Thanks, 
    Elaine 


  • #3
    Galway2015
    Registered Users, Registered Users 2 Posts: 7 ✭Galway2015


    Bank of Ireland: Elaine wrote: »
    Hi Galway2015, 

    Thank you for getting in contact with us here on Boards.ie. 

    We are sorry to hear that you are still awaiting a reply. While we are not aware of any delay with replies via the Online Service Desk, we would like to investigate this for you. Please PM us with your name, contact number and your branch name and we will be more than happy to look into this further for you. 

    Just to mention, please do not include any specific account details.

    To send a PM, please make sure you have signatures set to display in your control panel setting and then click in the link in My Signature below to send the message. 

    Hope to hear from your soon. 

    Thanks, 
    Elaine 
    Hi Elaine,
    when I click on the link you provided to send a PM, I get the following message:

    "Invalid Attachment specified. If you followed a valid link, please notify the administrator"

    I've tried on different browsers with the same result.


  • #4
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    Galway2015 wrote: »
    Bank of Ireland: Elaine wrote: »
    Hi Galway2015, 

    Thank you for getting in contact with us here on Boards.ie. 

    We are sorry to hear that you are still awaiting a reply. While we are not aware of any delay with replies via the Online Service Desk, we would like to investigate this for you. Please PM us with your name, contact number and your branch name and we will be more than happy to look into this further for you. 

    Just to mention, please do not include any specific account details.

    To send a PM, please make sure you have signatures set to display in your control panel setting and then click in the link in My Signature below to send the message. 

    Hope to hear from your soon. 

    Thanks, 
    Elaine 
    Hi Elaine,
    when I click on the link you provided to send a PM, I get the following message:

    "Invalid Attachment specified. If you followed a valid link, please notify the administrator"

    I've tried on different browsers with the same result.
    Hi Galway2015,

    Thanks for your post. 

    I have sent you a PM now. 

    Thanks,
    Sarah


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