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Setting up a standing order

  • 09-03-2015 1:23pm
    #1
    The Voice of reason
    Registered Users, Registered Users 2 Posts: 119 ✭✭


    Hi,

    When I was trying to set up a standing order using 365, I was asked to input the BIC and IBAN for it, no surprise there.

    When I used your IBAN calculator, it made me input the branch name as well as sort code.
    The problem I have is that the account was held in your Whitehall branch which has since been closed, so was not on your list.

    I had to call the person and ask them to call it out to me over the phone, which inconvenienced both of us. No surprise to see that the old Whitehall sort code was present in the IBAN. Pretty annoying!


Comments

  • #2
    Bank of Ireland: Nicola
    Closed Accounts Posts: 735 ✭✭✭Bank of Ireland: Nicola


    The Voice of reason wrote: »
    Hi,

    When I was trying to set up a standing order using 365, I was asked to input the BIC and IBAN for it, no surprise there.

    When I used your IBAN calculator, it made me input the branch name as well as sort code.
    The problem I have is that the account was held in your Whitehall branch which has since been closed, so was not on your list.

    I had to call the person and ask them to call it out to me over the phone, which inconvenienced both of us. No surprise to see that the old Whitehall sort code was present in the IBAN. Pretty annoying!
    Hi The Voice of reason,

    Thanks for contacting us on Boards.

    This can happen if the branch that an account was originally opened with has since been moved to a different branch. This would be the case with the Whitehall branch which was moved to our Collinstown Cross branch in 2013. 

    The IBAN generated by the calculator is valid and should match what is displayed on the bank statement for that account. I will ensure that your feedback is passed on and please let me know if you need help with anything else.


    Thanks

    Nicola 


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