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Groupon customer service

  • 27-02-2015 12:42pm
    #1
    Demonique
    Registered Users, Registered Users 2 Posts: 2,867 ✭✭✭


    Does anyone know how to contact groupon customer service?

    I picked the 'merchant has no knowledge of my booking' option on their (un)help(ful) wizard and was told to contact groupon customer service

    But there was no indication on how to contact customer service on Groupon and the 'contact us' at the bottom site leads me back to the 'help' wizard


Comments

  • #2
    ytpe2r5bxkn0c1
    Closed Accounts Posts: 32,688 ✭✭✭✭ytpe2r5bxkn0c1


    The Contact us link at the bottom of the page?


  • #3
    rawn
    Registered Users, Registered Users 2 Posts: 3,093 ✭✭✭rawn


    Demonique wrote: »
    the 'contact us' at the bottom site leads me back to the 'help' wizard
    Maverick Uneven Shotgun wrote: »
    The Contact us link at the bottom of the page?

    Derp. OP, it seems to me to be the only way to contact them. I don't see an email address of number, it seems odd that you can't speak to an actual person...


  • #4
    Kop On
    Registered Users, Registered Users 2 Posts: 173 ✭✭Kop On


    Be prepared to be patient. I had a very frustrating experience with them in December/January. They were really slow at responding and I had to follow up a few times before getting anywhere.

    support@groupon.ie is the email address they used to contact me.

    Having initally waited 18 working days for something due for delivery in 3-5 working days. I then had to wait another 10 working days for them to investigate my issue. On the 10th working day, I received an email from them to let me know they'd refund me but it could take up to 7 working days!

    I got my money back in the end but not before I'd sent 3 emails, had 2 phonecalls and waited almost 35 working days!


  • #5
    ytpe2r5bxkn0c1
    Closed Accounts Posts: 32,688 ✭✭✭✭ytpe2r5bxkn0c1


    rawn wrote: »
    Derp. OP, it seems to me to be the only way to contact them. I don't see an email address of number, it seems odd that you can't speak to an actual person...

    The wizard leads to an email form enquiry screen and to a live chat option if you click that the wizard did not address your issue


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