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Increase direct debit

  • 27-02-2015 9:42am
    #1
    Chesty08
    Registered Users, Registered Users 2 Posts: 6,083 ✭✭✭


    Hi,

    On my 365 online account, I want to increase a direct debit payment that has been continually going out the last few months.

    How do I increase the payment for this month?

    Regards

    John


Comments

  • #2
    exaisle
    Registered Users, Registered Users 2 Posts: 2,675 ✭✭✭exaisle


    You need to contact the beneficiary, not the bank.

    Direct Debits effectively come from the benficiary to your bank....as opposed to a standing order, which is an instruction from you to your bank to pay a certain amount on a certain date each month/year.


  • #3
    Bank of Ireland: Alison
    Closed Accounts Posts: 1,060 ✭✭✭Bank of Ireland: Alison


    Hi Chesty08

    Thanks for getting in touch with your query.

    As exaisle correctly mentions, the amount of the direct debit amount will need to be amended by the Creditor of the payment debiting your account.

    If the direct debit is going to a Bank of Ireland Product or Department, can you let us more and we can certainly advise you further.

    Hope this helps. Please feel free to ask any further questions. 

    Thanks
    Alison


  • #4
    Chesty08
    Registered Users, Registered Users 2 Posts: 6,083 ✭✭✭Chesty08


    Bank of Ireland: Alison wrote: »
    Hi Chesty08

    Thanks for getting in touch with your query.

    As exaisle correctly mentions, the amount of the direct debit amount will need to be amended by the Creditor of the payment debiting your account.

    If the direct debit is going to a Bank of Ireland Product or Department, can you let us more and we can certainly advise you further.

    Hope this helps. Please feel free to ask any further questions. 

    Thanks
    Alison
    The direct debit is with the Credit Union - who advised that I can manage payments online.

    For example if my monthly recurring is 150e and for March I want to pay 250e, they said I can go online and update it from 150e to 250e. They provided me with the IBAN / BIC number to do so?


  • #5
    Bank of Ireland: Janet
    Closed Accounts Posts: 314 ✭✭Bank of Ireland: Janet


    Chesty08 wrote: »
    Bank of Ireland: Alison wrote: »
    Hi Chesty08

    Thanks for getting in touch with your query.

    As exaisle correctly mentions, the amount of the direct debit amount will need to be amended by the Creditor of the payment debiting your account.

    If the direct debit is going to a Bank of Ireland Product or Department, can you let us more and we can certainly advise you further.

    Hope this helps. Please feel free to ask any further questions. 

    Thanks
    Alison
    The direct debit is with the Credit Union - who advised that I can manage payments online.

    For example if my monthly recurring is 150e and for March I want to pay 250e, they said I can go online and update it from 150e to 250e. They provided me with the IBAN / BIC number to do so?
    Hi Chesty08,

    Thanks for your post.

    To query this further please look at the transaction on your account.

    If the transaction has DD beside the debit please contact the credit union to amend the amount.

    If the transaction has SO (standing order) beside the debit, this can be amended on Banking 365 online in:

    - Manage accounts
    - Manage standing orders

    I hope this helps, 

    Janette


  • #6
    Chesty08
    Registered Users, Registered Users 2 Posts: 6,083 ✭✭✭Chesty08


    Bank of Ireland: Janet wrote: »
    Chesty08 wrote: »
    Bank of Ireland: Alison wrote: »
    Hi Chesty08

    Thanks for getting in touch with your query.

    As exaisle correctly mentions, the amount of the direct debit amount will need to be amended by the Creditor of the payment debiting your account.

    If the direct debit is going to a Bank of Ireland Product or Department, can you let us more and we can certainly advise you further.

    Hope this helps. Please feel free to ask any further questions. 

    Thanks
    Alison
    The direct debit is with the Credit Union - who advised that I can manage payments online.

    For example if my monthly recurring is 150e and for March I want to pay 250e, they said I can go online and update it from 150e to 250e. They provided me with the IBAN / BIC number to do so?
    Hi Chesty08,

    Thanks for your post.

    To query this further please look at the transaction on your account.

    If the transaction has DD beside the debit please contact the credit union to amend the amount.

    If the transaction has SO (standing order) beside the debit, this can be amended on Banking 365 online in:

    - Manage accounts
    - Manage standing orders

    I hope this helps, 

    Janette
    Great janette! Thanks I found it


    On my BOI loans, they are also SO but there is no option to select these to amend. Is this correct?


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  • #7
    Bank of Ireland: Alison
    Closed Accounts Posts: 1,060 ✭✭✭Bank of Ireland: Alison


    Hi Chesty08

    Glad to hear you've located the amendment option for Standing Orders online.

    That's correct, it's not possible to amend a Standing Order going to a Bank of Ireland Loan. It would be necessary to contact a Customer Advisor within your account holding branch to arrange amendments.

    If we can help further, please feel free to get in touch.  

    Thanks
    Alison


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