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Mobile Top-Up not working

  • 25-02-2015 2:50pm
    #1
    darulence
    Registered Users, Registered Users 2 Posts: 3 ✭


    I have a PrePaid number at Three. My husband tried to top up my number through 365online banking, but since there was no option for Three, he selected O2 as Three and O2 are coming together as one network...?
    He topped up 10 euro, which were taken from his account, but I didn't got any credit on my number. We're not sure what to do now. Also, this is not the first time this kind of problem happens to us.

    Thanks


Comments

  • #2
    Bank of Ireland: Nicola
    Closed Accounts Posts: 735 ✭✭✭Bank of Ireland: Nicola


    darulence wrote: »
    I have a PrePaid number at Three. My husband tried to top up my number through 365online banking, but since there was no option for Three, he selected O2 as Three and O2 are coming together as one network...?
    He topped up 10 euro, which were taken from his account, but I didn't got any credit on my number. We're not sure what to do now. Also, this is not the first time this kind of problem happens to us.

    Thanks
    Hi darulence,
     
    Thanks for contacting us on Boards.

    Currently you can top up prepaid O2, Vodafone and Meteor phones registered in the Republic of Ireland through our 365 Online service.


    There is no option available to top up Three prepaid mobiles.  You should get in contact with O2 to request a refund of the amount that you have sent them.


    Hope this helps, let me know if you need anything else.


    Thanks

    Nicola


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