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Thompson UPC Router

  • 24-02-2015 1:50pm
    #1
    Mallagio
    Closed Accounts Posts: 498 ✭✭


    US constantly flashing on it but internet working fine etc, my SmartTV can't connect to the net though.

    Anyone experiencing this - seems to be flashing most days now?


Comments

  • #2
    Dave..M
    Registered Users, Registered Users 2 Posts: 693 ✭✭✭Dave..M


    Mallagio wrote: »
    US constantly flashing on it but internet working fine etc, my SmartTV can't connect to the net though.

    Anyone experiencing this - seems to be flashing most days now?

    Log into the router and post back the connection stats for the down & upstream channels (somewhere under gateway tab or similar) sounds like your upstream is out of whack (have you a splitter for example inside or outside?)


  • #3
    Mallagio
    Closed Accounts Posts: 498 ✭✭Mallagio


    Dave..M wrote: »
    Log into the router and post back the connection stats for the down & upstream channels (somewhere under gateway tab or similar) sounds like your upstream is out of whack (have you a splitter for example inside or outside?)

    Downstream Channels
    Channel Lock Status Modulation Channel ID Symbol rate Frequency Power SNR
    1 Locked QAM256 13 6952000 4.4 dBmV 41.2 dB
    2 Locked QAM256 12 6952000 3.9 dBmV 40.7 dB
    3 Locked QAM256 14 6952000 3.7 dBmV 40.4 dB
    4 Locked QAM256 15 6952000 3.3 dBmV 40.4 dB
    5 Locked QAM256 8 6952000 4.3 dBmV 39.8 dB
    6 Locked QAM256 9 6952000 4.3 dBmV 40.9 dB
    7 Locked QAM256 10 6952000 4.3 dBmV 41.4 dB
    8 Locked QAM256 11 6952000 4.5 dBmV 41.4 dB

    Upstream Channels
    Channel Lock Status Modulation Channel ID Symbol Rate Frequency Power
    1 Locked QAM64 6 5120 Ksym/sec 41.5 dBmV
    2 Locked QAM64 5 5120 Ksym/sec 41.7 dBmV
    3 Locked QAM64 7 5120 Ksym/sec 44.4 dBmV
    4 Locked QAM64 8 5120 Ksym/sec 45.7 dBmV

    No splitters outside/inside just direct cabling to router via UPC box on the wall.


  • #4
    Dave..M
    Registered Users, Registered Users 2 Posts: 693 ✭✭✭Dave..M


    Mallagio wrote: »
    Downstream Channels
    Channel Lock Status Modulation Channel ID Symbol rate Frequency Power SNR
    1 Locked QAM256 13 6952000 4.4 dBmV 41.2 dB
    2 Locked QAM256 12 6952000 3.9 dBmV 40.7 dB
    3 Locked QAM256 14 6952000 3.7 dBmV 40.4 dB
    4 Locked QAM256 15 6952000 3.3 dBmV 40.4 dB
    5 Locked QAM256 8 6952000 4.3 dBmV 39.8 dB
    6 Locked QAM256 9 6952000 4.3 dBmV 40.9 dB
    7 Locked QAM256 10 6952000 4.3 dBmV 41.4 dB
    8 Locked QAM256 11 6952000 4.5 dBmV 41.4 dB

    Upstream Channels
    Channel Lock Status Modulation Channel ID Symbol Rate Frequency Power
    1 Locked QAM64 6 5120 Ksym/sec 41.5 dBmV
    2 Locked QAM64 5 5120 Ksym/sec 41.7 dBmV
    3 Locked QAM64 7 5120 Ksym/sec 44.4 dBmV
    4 Locked QAM64 8 5120 Ksym/sec 45.7 dBmV

    No splitters outside/inside just direct cabling to router via UPC box on the wall.

    Nothing really bad there although there is a disparity between your 1 & 4, these should be closer together similar to your downstream, check the upstream channels again when the light is flashing, if one or two show over 50 then you are in disconnect territory


  • #5
    Mallagio
    Closed Accounts Posts: 498 ✭✭Mallagio


    Dave..M wrote: »
    Nothing really bad there although there is a disparity between your 1 & 4, these should be closer together similar to your downstream, check the upstream channels again when the light is flashing, if one or two show over 50 then you are in disconnect territory

    Thanks Dave appreciate that.

    Upstream light still flashing.


  • #6
    Dave..M
    Registered Users, Registered Users 2 Posts: 693 ✭✭✭Dave..M


    Mallagio wrote: »
    Thanks Dave appreciate that.

    Upstream light still flashing.

    Hmmm if it's flashing whilst all the upstream channels show locked then that is strange, time for a tech call out and possibly a new gateway. Try a reset first though (press in the reset button at the back for over 10 seconds until it fully restarts)


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  • #7
    Mallagio
    Closed Accounts Posts: 498 ✭✭Mallagio


    Dave..M wrote: »
    Hmmm if it's flashing whilst all the upstream channels show locked then that is strange, time for a tech call out and possibly a new gateway. Try a reset first though (press in the reset button at the back for over 10 seconds until it fully restarts)

    Woke up this morning and gave it a reboot and all seems normal again.

    Regarding Samsung SmartHub that's down worldwide.

    Cheers


  • #8
    Dave..M
    Registered Users, Registered Users 2 Posts: 693 ✭✭✭Dave..M


    Mallagio wrote: »
    Woke up this morning and gave it a reboot and all seems normal again.

    Regarding Samsung SmartHub that's down worldwide.

    Cheers

    Lol, sorry I assumed you'd already done a reboot, first port of call is always a shutdown restart ;)


  • #9
    Mallagio
    Closed Accounts Posts: 498 ✭✭Mallagio


    Dave..M wrote: »
    Lol, sorry I assumed you'd already done a reboot, first port of call is always a shutdown restart ;)

    Of course I did ;)


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