Issue with kitchen supplier

WhyTheFace

Hi,
I recently got a new kitchen fitted. It's a small kitchen in a 2 bed flat so i wanted to maximise space. I sent the kitchen designer/carpenter links to two products from Ikea which were essential to the kitchen, a corner carousel and oversink drainer and emphasised these had to be able to fit. He said they'd fit no worries. Then on the day, the fitter said they were too big and nothing could be done. No apology whatsoever. I was fuming.

I'd bought a round sink with no draining board as the oversink drainer was meant for this and so now I've no draining space. On the day the kitchen designer (company owner) sent me on a link on amazon from Italy of an oversink drainer. I bought this, it arrived and it is of low quality steel which can be bent with your hands without any real stress. I'm going to return this and look elsewhere. So he let me down bad again!

To cut a long story short this guy has given me the total run around, I blame him for assuring me the ikea units would fit when they didn't and then telling me to buy a crap product online. I should note that the fitting of the two ikea products was included in his quote. I currently still owe him 200e and was wondering if I am within my rights to hold onto this until I finally have a drainer installed by him that is fit for purpose. As things stand I will already have to pay out on returning the drainer to Italy. And find a more expensive drainer somewhere eventhough the ikea one was very heavy duty and only 35e.

Thanks

king_of_inismac

WhyTheFace wrote: »

Hi,
I recently got a new kitchen fitted. It's a small kitchen in a 2 bed flat so i wanted to maximise space. I sent the kitchen designer/carpenter links to two products from Ikea which were essential to the kitchen, a corner carousel and oversink drainer and emphasised these had to be able to fit. He said they'd fit no worries. Then on the day, the fitter said they were too big and nothing could be done. No apology whatsoever. I was fuming.

I'd bought a round sink with no draining board as the oversink drainer was meant for this and so now I've no draining space. On the day the kitchen designer (company owner) sent me on a link on amazon from Italy of an oversink drainer. I bought this, it arrived and it is of low quality steel which can be bent with your hands without any real stress. I'm going to return this and look elsewhere. So he let me down bad again!

To cut a long story short this guy has given me the total run around, I blame him for assuring me the ikea units would fit when they didn't and then telling me to buy a crap product online. I should note that the fitting of the two ikea products was included in his quote. I currently still owe him 200e and was wondering if I am within my rights to hold onto this until I finally have a drainer installed by him that is fit for purpose. As things stand I will already have to pay out on returning the drainer to Italy. And find a more expensive drainer somewhere eventhough the ikea one was very heavy duty and only 35e.

Thanks

Jobs not finished so you are within your rights to with-hold payment. Once you pay him, any leverage you had will be gone.

Did you check yourself that the Ikea products would fit? He might have assumed you have checked the dimensions yourself. Often people assume that each other have done the "homework".

The_Morrigan

whytheface - you already have a thread on this in Consumer Issues, there is no need to duplicate efforts.