lyoness no contract

hi just looking for some advice . i signed up to lyoness and was told at lot of untruths when i did such as i could get my money back at any time etc etc . i contacted recently to ask for a copy of the cotract i signed with them they told me they cant find it . also the terms and conditions have changed before you log in i havent agreed to them so i cant see whats ging on in my account .
do i go to the small claims court ? i was told that any legal affairs would be dealt with in Austria ? i dunno where i stand they have my money but no contract and im not agreeing to there new terms and conditions as i dont trust them obviously . if the contract cant be found and im not agreeing to the terms and conditions do i have a chance of getting my money back thanks in advance for any geniune advice . also any one else caught up in this ?

goz83

My landlord is one of those Lyoness reps. Tried to talk me into it. I signed up for the loyalty card for €300 and got the €300 tesco voucher. I had planned on buying a TV in tesco anyway, so it got him off my back and got my TV as planned. I never used the card after that.

Justmeme

Hi catthinkin,
I am trying to get out of their 'magic' scheme, with no luck so far. I have contacted their head office and they advised me that I need to put in everything into a letter and they will look into it. I got confirmation that they have received my letter and that it was passed to their legal department in Austria. It may take from one up to two weeks for them to come up with an offer as they say.
When I have joined I was told a lot of lies and how 'great' they are. And the main thing is that the recommender has outlined that there is no risk to lose my money. I can get a refund if I want. Well, now when I want a refund my recommender has disappeared, does not respond to emails or does not answer calls.
I am not going to let it be. Depending on their response from the legal dept in Austria I will take my further action in order to get my money back and will stay away of this pyramid for good!!

Johnboy1951

Have you tried their Irish presence? ..... facebook etc ..

SpaceTime

Have you tried the EU consumer protection office?

They'll get you help in Austria.

http://www.eccireland.ie/about-us/eccnet-accross-europe/

Justmeme

I have been reading a lot about how to get the money back.
Most complaints are settled without needing to take legal action.
So first I have tried to sort out this with the recommender - which didnt work.
Next step - I have made an official complaint to their Head Office in Dublin. They have forwarded the complaint/ request of the refund to their legal dept in Austria.
If this wont work the next step will be Small Claims procedure and Competition and Consumer Protection Commission (CCPC). They have done a few illegal things (like promoting illegal pyramid scheme, lying in order to get me into this scheme, etc), I am sure CCPC will be interested.

SpaceTime

Have you considered contacting:

EUROPEAN CONSUMER CENTRE AUSTRIA
EUROPIASCHES VERBRAUCHER ZENTRUM
Director: Georg Mentschl
Mariahilfer Strasse 81
1060 Wien
Tel: + 43 1 588 77 0 (general line)
Europa-Hotline 0810 – 810 225 (only available in Austria)
Fax: + 43 1 588 77 71
Email: [email]info(at)europakonsument.at[/email]
Web: www.europakonsument.at

korb

Justmeme wrote: »

I have been reading a lot about how to get the money back.
Most complaints are settled without needing to take legal action.
So first I have tried to sort out this with the recommender - which didnt work.
Next step - I have made an official complaint to their Head Office in Dublin. They have forwarded the complaint/ request of the refund to their legal dept in Austria.
If this wont work the next step will be Small Claims procedure and Competition and Consumer Protection Commission (CCPC). They have done a few illegal things (like promoting illegal pyramid scheme, lying in order to get me into this scheme, etc), I am sure CCPC will be interested.

Hi,

Did you have any luck getting your money back?