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Need advice

  • 13-02-2015 06:14PM
    #1
    mrdmb
    Registered Users, Registered Users 2 Posts: 1,675 ✭✭✭


    Dear members, I have a query on a strange request from a bookmaker company called Rivalo (which is Tipico in Germany). I have been a member for over 2 years and made several deposits and withdrawals. I did send my photo ID and other documents they requested.

    This morning I wanted to make a withdrawal and they requested a " Photo Identification next to oneself" which is a picture in which am holding my ID.

    I didnt send it as it seemed strange and I dont know why they want it. I chatted with the live chat support who were rude and said that they have the right to request any documents or pictures for identification.

    Should I send this picture or is it strange request .?


Comments

  • #2
    Matt_Trakker
    Closed Accounts Posts: 1,052 ✭✭✭Matt_Trakker


    It's a strange one, but do you have a choice?


  • #3
    mrdmb
    Registered Users, Registered Users 2 Posts: 1,675 ✭✭✭mrdmb


    Matt_Trakker wrote: »
    It's a strange one, but do you have a choice?

    I dont think so...but it feels like a stupid putting my ID beside my face and taking a picture..! and I have already been using their website for over 2 years..!


  • #4
    SteelyDanJalapeno
    Registered Users, Registered Users 2 Posts: 14,424 ✭✭✭✭SteelyDanJalapeno


    It's normal enough, plenty people having accounts limited who go on to buy other peoples accounts, I guess this is a measure to prevent this.


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