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TheNorthFace.ie no response and order not received

  • 12-02-2015 1:53pm
    #1
    zaphod42
    Registered Users, Registered Users 2 Posts: 23 ✭


    Just wondering if anyone has any experience with thenorthface.ie? I ordered a jacket 2 weeks ago and haven't received it or a tracking number. Any attempts to contact them through their online portal are not responded to and the 1800 560 001 number doesn't ring at all. It's been 3 days with nothing back from them. I even tried calling the store in Templebar but they don't have access to view my order and left a voice mail with their UK customer services.

    Anyone had any success or problems contacting them?


Comments

  • #2
    Oryx
    Subscribers Posts: 19,425 ✭✭✭✭Oryx


    Did you get an email confirming your order? Has money been taken from your payment method?


  • #3
    zaphod42
    Registered Users, Registered Users 2 Posts: 23 ✭zaphod42


    Yea my card was charged on the day. They've actually just got back to me after 2 days to say that the order did not go through correctly and that they will refund my card. I let them know their phone number was dead to.


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