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Online billing registration doesn't work

  • 10-02-2015 9:14am
    #1
    IRLConor
    Subscribers Posts: 4,076 ✭✭✭


    I just registered and tried to use the password that was e-mailed to me. I copied and pasted it (and the e-mail address for good measure) but it says "We are sorry but the email address and password entered do not match.".

    I used the forgot password link to reset the password and get another one, but with the same end result.


Comments

  • #2
    EI: Una
    Closed Accounts Posts: 1,585 ✭✭✭EI: Una


    Hi IRLConor,

    Thanks for getting in touch with us on Boards.

    We would recommend typing the password rather than copying and pasting it, as sometimes this can accidentally add a space, which will change the password and make it incorrect.

    Ensure caps-lock is switched off also for creation of your own password following receipt of the temporary password.

    If required to do so more than once, each new automated email will cancel the previous email/password so ensure you are only selecting the most recent email's forgotten password. Sometimes an email can take a while to come through.

    If you are still unable to access your online account, do let us know - we are here on Boards.ie until 6pm.

    Regards,
    Una


  • #3
    IRLConor
    Subscribers Posts: 4,076 ✭✭✭IRLConor


    Typing it in didn't work the first time. I tried it again just there, and again it didn't work. Caps lock has been off the whole time.


  • #4
    EI: Una
    Closed Accounts Posts: 1,585 ✭✭✭EI: Una


    Hi again IRLConor,

    If you private message us your Electric Ireland account number, your name, address and email, we will assist you further.

    Regards,
    Una


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