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Eircom F1000 modem and eVision

  • 08-02-2015 8:57pm
    #1
    PauloMN
    Moderators, Technology & Internet Moderators, Regional North East Moderators Posts: 10,878 Mod ✭✭✭✭


    Having a lot of problems with this modem, and now affecting eVision since I got it about a month ago.  The modem has given me problems from time to time whereby the connection appears to drop - no internet available either via WiFi or directly connected, regardless of device.

    Going into the router pages the modem appears to be connected, but the only traffic I can get through is Skype strangely enough.  No access to web pages at all, so I need to reboot.

    Annoying as this is, it's become unbearable with eVision, as it renders the TV useless, and any planned recordings obviously don't happen.  This modem freezing is happening every few days now.

    I'd like to know from Eircom if there is a fix for this, and how/when I can get it, otherwise I want to cancel the whole lot (broadband and eVision) as it's completely unfit for purpose if I can't rely on the modem to work (and hence TV recordings to be reliable).


Comments

  • #2
    uck51js9zml2yt
    Closed Accounts Posts: 18,268 ✭✭✭✭uck51js9zml2yt


    Have you done a firmware update?
    I got mine done via web chat.

    Saying that I'm with sky for another month and then revert to evision as I start paying for it then.


  • #3
    PauloMN
    Moderators, Technology & Internet Moderators, Regional North East Moderators Posts: 10,878 Mod ✭✭✭✭PauloMN


    Evie Aggressive Steak wrote: »
    Have you done a firmware update?
    I got mine done via web chat.

    Saying that  I'm with sky for another month and then revert to evision as I start paying for it then.
    Well I'm using the firmware they have listed here ([font=Arial, Helvetica, sans-serif]1.00(AAHA.4)b2)[/font].  Is that the same version you are using?

    I know Eircom are WAAAYYYYY behind on the firmware updates, according to what I've read about people unlocking the F1000 and using the latest Zyxel firmware, which seems to fix these sorts of problems.


  • #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    PauloMN wrote: »
    Having a lot of problems with this modem, and now affecting eVision since I got it about a month ago.  The modem has given me problems from time to time whereby the connection appears to drop - no internet available either via WiFi or directly connected, regardless of device.

    Going into the router pages the modem appears to be connected, but the only traffic I can get through is Skype strangely enough.  No access to web pages at all, so I need to reboot.

    Annoying as this is, it's become unbearable with eVision, as it renders the TV useless, and any planned recordings obviously don't happen.  This modem freezing is happening every few days now.

    I'd like to know from Eircom if there is a fix for this, and how/when I can get it, otherwise I want to cancel the whole lot (broadband and eVision) as it's completely unfit for purpose if I can't rely on the modem to work (and hence TV recordings to be reliable).

    Hi PauloMN

    I am genuinely sorry to hear of these issues, naturally such issues should not occur and I apologise for the inconvenience caused.

    These issues will need to be escalated with our technical support department directly, you can reach them via Webchat at www.eircom.ie/chatnow or by contacting 1890260260.

    Thanks
    Al


  • #5
    PauloMN
    Moderators, Technology & Internet Moderators, Regional North East Moderators Posts: 10,878 Mod ✭✭✭✭PauloMN


    Thanks Alan.  I spoke to a very helpful guy today in support over the web chat, who did a firmware upgrade of the modem.

    Note that you have an old version of the firmware here that's not the latest firmware.  I (like many others I guess) actually installed older firmware than what I had on the modem as I assumed the website would have the latest firmware.  It might be an idea to remove that one and put the latest Eircom firmware up there.

    Will see over the coming days if it has fixed my issue.

    Cheers,
    Paul.


  • #6
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    PauloMN wrote: »
    Thanks Alan.  I spoke to a very helpful guy today in support over the web chat, who did a firmware upgrade of the modem.

    Note that you have an old version of the firmware here that's not the latest firmware.  I (like many others I guess) actually installed older firmware than what I had on the modem as I assumed the website would have the latest firmware.  It might be an idea to remove that one and put the latest Eircom firmware up there.

    Will see over the coming days if it has fixed my issue.

    Cheers,
    Paul.
    Thanks for updating me PauloMN

    Also thanks for highlighting the firmware advised on the website - I'll pass your advice on to online operations

    Cheers
    Al


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  • #7
    Sharp2012
    Registered Users, Registered Users 2 Posts: 115 ✭✭Sharp2012


    Can someone post a link for the latest firmware please


  • #8
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Sharp2012 wrote: »
    Can someone post a link for the latest firmware please
    Hi Sahrp

    Please find the firmware directory here:

    NETOPIA - http://broadbandsupport.eircom.net/download/netopia/firmware/

    ZYXEL = http://broadbandsupport.eircom.net/download/zyxel/

    Cheers

    Al


  • #9
    Sharp2012
    Registered Users, Registered Users 2 Posts: 115 ✭✭Sharp2012


    eircom: Alan wrote: »
    Sharp2012 wrote: »
    Can someone post a link for the latest firmware please
    Hi Sahrp

    Please find the firmware directory here:

    NETOPIA -

    ZYXEL =

    Cheers

    Al
    Thanks Al, support updated it from there end and the firmware in the link you posted is way out of date


  • #10
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Sharp2012 wrote: »
    eircom: Alan wrote: »
    Sharp2012 wrote: »
    Can someone post a link for the latest firmware please
    Hi Sahrp

    Please find the firmware directory here:

    NETOPIA -

    ZYXEL =

    Cheers

    Al
    Thanks Al, support updated it from there end and the firmware in the link you posted is way out of date
    Sorry Sharp2012

    Glad support got it sorthed,

    Cheers

    Al


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