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Signed up for EFibre Bundle on 6th Jan still not connected?

Ursula Q · 2015-02-06 12:04:17

Signed up on 5th of January, after numerous calls from my mobile for lengthy periods I am still being fobbed off, have been promised call back after 24 hours on many occasions and have never been called back by Eircom! I am at my wits end. Yesterday's phone call resulted in me being told a line test has to be conducted…

06-02-2015 12:04pm

#1

Ursula Q

Registered Users, Registered Users 2 Posts: 1 ✭

Join Date: February 2015

Posts: 0

Signed up on 5th of January, after numerous calls from my mobile for lengthy periods I am still being fobbed off, have been promised call back after 24 hours on many occasions and have never been called back by Eircom! I am at my wits end. Yesterday's phone call resulted in me being told a line test has to be conducted even through I was told I was in an Efibre area, my neighbour was connected to Efibre this morning.

How can get a result?

0

Comments

#2 06-02-2015 3:15pm

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

Ursula Q wrote: »

Signed up on 5th of January, after numerous calls from my mobile for lengthy periods I am still being fobbed off, have been promised call back after 24 hours on many occasions and have never been called back by Eircom! I am at my wits end. Yesterday's phone call resulted in me being told a line test has to be conducted even through I was told I was in an Efibre area, my neighbour was connected to Efibre this morning.

How can get a result?

Hi Ursula Q

I am sorry to hear of the delays. In some cases lines require a retest when physical complications occur however do feel free to PM me your order number and I will look in to this.

Thanks

Al

0