Dublin Bus on-bus survey

MOH

Anyone know why they've been doing on bus surveys this week about the route changes due to the Luas works?

Not sure what the point of the survey is - the routes have already been changed.

And seems a bit of a waste of money to be paying people to do them on the bus instead of just sticking a survey up online. Or at the very least do both, but there's nothing on the website

devnull

Trouble is with online surveys you don't get just the people who use the bus, you also get the people who don't that distorts the figures.

the groutch

great way to improve your service, by hassling people on the bus.

LXFlyer

Gosh, is it really that bad for the company to actually ask their customers their opinion of the enforced change?

Some people may find the change nuisance, while others appreciate it. You're not going to find out without asking.

schemingbohemia

the groutch wrote: »

great way to improve your service, by hassling people on the bus.

Hassling? Really?

MrMorooka

Presumably they are evaluating keeping the diversion permanently, since the powers that be have not decided how bus routes will work after BXD is up and running.

Personally I think the diversion works well enough, it is very free flowing in comparison to the old route through Suffolk St, and generally is on roads better suited for bus operation. What it needs is better bus priority, especially around Pearse St Garda station, the intersection with traffic from D'Olier St, and accessing Westmoreland St. You can be waiting at traffic lights along that stretch for ages, otherwise it is a speedy enough route. When you have to deal with two Luas lines crossing to Hawkins and Westmoreland, and a stop at the college wall, that area could become a disaster, so it would be good to work out a system for it now.

AlekSmart

schemingbohemia wrote: »

Hassling? Really?

Perhaps the poster's handle provides a pointer......;)

thomasj

2 39s to ongar appeared together tonight at the blanchardstown centre.

Given that there a 30 minute frequency on the route (this was at 8.45pm) , that was some traffic the earlier one must have got cought up on in the city.

Its the first time, since network direct I've seen this happen.

MOH

lxflyer wrote: »

Gosh, is it really that bad for the company to actually ask their customers their opinion of the enforced change?

Some people may find the change nuisance, while others appreciate it. You're not going to find out without asking.

Gosh, I asked a question. I never said it was bad.

Although since you're making an issue of it, I did find it a bit odd that the first time it happened everyone's ears were assaulted by a static laden unintelligible announcement from the driver.

And the second time the survey taker commented on how nice it was that the bus was stationary and she could collect the survey forms without falling around the place. Which implies both ignorance of the fact that passengers were having to sit waiting for a driver to turn up, and that it was dangerous to be standing upstairs while the bus was moving.

LXFlyer

MOH wrote: »

Gosh, I asked a question. I never said it was bad.

Although since you're making an issue of it, I did find it a bit odd that the first time it happened everyone's ears were assaulted by a static laden unintelligible announcement from the driver.

And the second time the survey taker commented on how nice it was that the bus was stationary and she could collect the survey forms without falling around the place. Which implies both ignorance of the fact that passengers were having to sit waiting for a driver to turn up, and that it was dangerous to be standing upstairs while the bus was moving.

I never said that you did suggest it was bad.

But the poster in the previous post to mine suggested it was "hassling people" - hence my comment!

AlekSmart

MOH wrote: »

Although since you're making an issue of it, I did find it a bit odd that the first time it happened everyone's ears were assaulted by a static laden unintelligible announcement from the driver.

I find the quality of the Drivers P/A equipment to be less than fit-for-purpose.

With up to 120 people whom I may have to deliver information to,I should have a high-quality setup.
Instead I have a one-size-fits-all very basic fixed microphone,remotely mounted and incapable of being adjusted.

In addition,speaker volume levels can vary with fleet types and overall sound clarity is generally less than acceptable.

However,in terms of Bus design and construction,the Drivers P/A system lies somewhere around the bottom...and this is across the industry in the UK and Ireland.

The best set-up I have come across so far was...surprise,surprise....German,fitted to a MAN City Lion....damn forreners....even worse...Damn Germans !!! (But they do know a thing or two about organizing Mass-Movement)