Faulty item

jellybear

Hi all,
Just looking for some advice on an item I ordered. It's a steel bread bin ordered from England through EBay. When it arrived it was very badly dented and basically unusable. I contacted the seller, sent pictures and they agreed it was faulty. They offered the following options;
Return the item for a refund or replacement
Keep the item and they will refund £15

I've opted to return the item however as they are in England it will cost a lot to return as it is a large, heavy item.

Have I any other options eg. getting a full refund? I've payed through PayPal if that makes any difference.

Any advice or help would be really appreciated.
Thanks.

Miaireland

You can open a dispute on paypal but I think you will have to return the item. I am not sure if Paypal will refund the postage.

jellybear

Thanks so much for your reply. I've looked up paypals dispute option and I think I'd still have to pay for the postage. Am wondering at this stage if I'd be better off keeping it and accepting money back from the seller. It cost about £43 altogether including postage and they are offering just £15 back. Any thoughts on this option??

rubadub

I think there is a distinction between business sellers and normal people selling. I think business places are obliged to pay the return post.

With an post you would probably be talking over €40 to return to the UK.

http://www.anpost.ie/AnPost/MainContent/Personal+Customers/Sending+Mail/Standard/StandardPost.htm


Are they talking of sending you another one out? or just refunding your money?

You would have to calculate it all. £43 is about €58. if it costs you €48 to return you have spent €10 and have nothing to show.

Do you think it could be repaired at all?

Couriers might be cheaper than an post, parcelmotel do a service to the UK. You also should factor in the value of your own time & hassle.

jellybear

Thanks a million for your reply. It's actually a business I bought from. Their return service is with a UK company like parcel motel and they sent me a freepost stamp but it's royal mail and can't be used in Ireland. It's such a hassle!!

Am wondering if they're obliged to offer me more than £15 or if they have to offer anything at all?

The dents are all at the back so I could try to tap them out. It's just very frustrating having paid so much for it

jellybear

rubadub wrote: »

Are they talking of sending you another one out? or just refunding your money?

Basically if I send it back they will refund me or send a replacement, whichever I prefer. I'd rather a refund but there's no real point if I've to pay return postage. I'd probably be better off keeping it and trying to repair it but as I said above I'm just wondering if I'm entitled to anymore than £15 back. Is this a goodwill gesture or do they have to offer some discount?

joujoujou

jellybear wrote: »

[...] they sent me a freepost stamp but it's royal mail and can't be used in Ireland. [...]

It can. With parcel motel.

Miaireland

Actually it depends on the stamp. Some of the Royal Mail free post stamps can be used in Ireland, I know I used it recently in work. If I remember correctly if there is a cross in the box where the stamp should be then it can be used in Ireland.

It might be worth bring it into the post office and showing it to them before you take anymore action.

jellybear

Thanks for the the replies I was onto an.post last week and it definitely can't be used.
I hadn't even thought about parcel motel but I've been given a pretty decent discount so am going to keep it and see if I can tap out the dents.
Thanks for all the help!

Kerrybai

http://www.boards.ie/vbulletin/showthread.php?t=2057373298

have you seen this thread? might be of help