UPC broadband connection problem

marco_polo

Hoping you fine gents can help out (Mods please move to Net and comms if more suited). Installed a new horizon box today but cannot connect to internet currently.

Setup is LAN to LAN connection between Hzn box and Archer C7. Nat, DCHP have been disabled on C7 and it has been assigned a manual address of 192.168.192.254 (outside DCHP range of Hzn box).

Have been assigned a valid WAN address on the Hzn box.

DCHP appears to be working correctly.

Wan IP assigned 89.100.XXX.XXX.

Lan settings router:

IP Address: 192.168.192.1	
Subnet Mask 255.255.255.0		
DHCP Server: Enabled
Starting Local Address: 192.168.192.2	
DHCP Pool Size: 64
DNS Server1: 192.168.192.1
DNS Server: 0.0.0.0

Can ping WanIP and www.google.ie (74.125.24.94) from router admin.

Router admin ping

PING 74.125.24.94 (74.125.24.94): 64 data bytes
72 bytes from 74.125.24.94: seq=0 ttl=51 time=20.000 ms
72 bytes from 74.125.24.94: seq=1 ttl=51 time=20.000 ms
72 bytes from 74.125.24.94: seq=2 ttl=51 time=10.000 ms

--- 74.125.24.94 ping statistics ---
3 packets transmitted, 3 packets received, 0% packet loss
round-trip min/avg/max = 10.000/16.666/20.000 ms

TraceRoute from router (tool contained in router web UI)
traceroute to 74.125.24.94 (74.125.24.94), 30 hops max, 38 byte packets

1  *
 2  188-141-127-1.dynamic.upc.ie (188.141.127.1)  10.000 ms
 3  84.116.238.54 (84.116.238.54)  10.000 ms
 4  213.46.165.54 (213.46.165.54)  10.000 ms
 5  209.85.252.196 (209.85.252.196)  10.000 ms
 6  72.14.235.139 (72.14.235.139)  10.000 ms
 7  *
 8  de-in-f94.1e100.net (74.125.24.94)  20.000 ms

Laptop connection settings connected via 5GHz using the inbuilt Hzn Wifi at the moment (But direct ethernet connection from Hzn not working either)

Ipconfig laptop

Link-local IPv6 Address . . . . . : fe80::e8e3:69a8:1c2:5306%13
IPv4 Address. . . . . . . . . . . : 192.168.192.4
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.192.1

Also same on Ethernet connected PC (via Homeplugs).

Ping google.ie from laptop (Or pc)

Pinging www.google.ie [74.125.24.94] with 32 bytes of data:
Request timed out.
Reply from 192.168.192.1: Destination port unreachable.
Request timed out.
Reply from 192.168.192.1: Destination port unreachable.

Tracing route to de-in-f94.1e100.net [74.125.24.94]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  gwlogin.net [192.168.192.1]
  2     *     gwlogin.net [192.168.192.1]  reports: Destination protocol unreach
able.

Trace complete.

Strangely I can ping the WAN IP address fron the same machine

>ping 89.100.XXX.XXX

Pinging 89.100.XXX.XXX with 32 bytes of data:
Reply from 89.100.XXX.XXX: bytes=32 time=18ms TTL=64
Reply from 89.100.XXX.XXX: bytes=32 time=137ms TTL=64
Reply from 89.100.XXX.XXX: bytes=32 time=67ms TTL=64
Reply from 89.100.XXX.XXX: bytes=32 time=82ms TTL=64

Ping statistics for 89.100.XXX.XXX:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 18ms, Maximum = 137ms, Average = 76ms

Similar results when directly connected via ethernet to back of Hzn box so I think I can rule out Wifi second router issues.

Can't think of anything I am overlooking but it looks like for some reason the Hzn box won't let any traffic out for some reason.

Any suggestions most gratefully recieved, let me know if there is any useful info I am leaving out

degsie

You haven't mentioned how you connect to C7, i.e lan to wan or lan to lan.

marco_polo

degsie wrote: »

You haven't mentioned how you connect to C7, i.e lan to wan or lan to lan.

Sorry thought I did its lan to lan although in the above example I was connecting directly to the upc box via its own wifi

degsie

To rule out DNS problem try pinging 74.125.24.94

marco_polo

degsie wrote: »

To rule out DNS problem try pinging 74.125.24.94

Getting destination port unreachable on the ip only ping.
Can ping wan ip of router funnily enough.

degsie

Don't have horizon but can you go to "HOME NETWORK", "NETWORK DIAGNOSTICS" on the box?

marco_polo

degsie wrote: »

Don't have horizon but can you go to "HOME NETWORK", "NETWORK DIAGNOSTICS" on the box?

Yep wan ip there as per above some Docsis status operational. Anything else I should be looking at?

degsie

More like a configuration problem on your laptop. Go into adapter config and double check settings. Try disable/enable your laptop lan port.

marco_polo

Ta so far will have a check of the adapter in the morning gonna have a few beers and watch a movie. Very puzzled I must say. Have tried a laptop, pc, android tablet, android phone and window phone all with the same symptoms, ip assigned no problem but no internet.

degsie

Possible that UPC haven't provisioned the box yet if was a self install.

marco_polo

degsie wrote: »

Possible that UPC haven't provisioned the box yet if was a self install.

I was thinking it might well be the case, I was onto them about 4 today and was told it had been activated, but to me the only explaination that makes sense is some problem on their end

keithclancy

Can you connect to something on HTTPS?

UPC in the Netherlands do this if you haven't paid your bill for example but leave HTTPS unblocked for some reason.

marco_polo

I'll give https a try later, rang upc this morning and everything looks ok on their end but they are pushing through a factory reset at the moment on the router so i'll start again from scratch.

@degsie checked connection and lan settings and all dns/ip settings etc look ok and are set to automatic for ip4/6

marco_polo

Still no joy after reset.

More testing on laptop nslookup is able to resolve dns addresses so can rule that one out.

tracert to the google address as per op falls over at the first hop 192.168.192.1 with a timeout/ "destination protocol unreachable" message. The traceroute on the router admin UI to same still suceeds perfectly.

ED E

Does everything work with just the horizon box? Or is it no traffic with that alone?

If the horizon has a DMZ option Id go that route.

marco_polo

ED E wrote: »

Does everything work with just the horizon box? Or is it no traffic with that alone?

If the horizon has a DMZ option Id go that route.

Theres nothing else in play at the moment except the horizon box itself, same result wired directly into the back or inbuilt wireless.

No advanced router setting at all on the horizon box really just extremely basic lan settings and wireless configuration.

ED E

Sounds like the default routes are missing from the horizon box. Weird.

We've always known they were **** boxes but never this bad. I'd get UPC to give you a standalone unit tomorrow.

marco_polo

Ay it does look like it has to be something bizzare like that alright, at least can be fairly confident now that I am not doing anything silly on my end .

Have raised an issue on the UPC forum so hopefully they can sort it tommorrow.

Thanks to everyone for all suggestion/assistance on this thread.

degsie

Don't know if it's already mentioned but a factory reset might be worth a try.

marco_polo

Had tried a few resets with no joy the good folk in the UPC forum sorted it out anyways, turns out something in my broadband account hadn't been setup correctly. Don't know why it wasn't spotted over the phone at the weekend but anyway working now so thats all that matters.

pfinch

Did you ever find a solution to this? I am having the exact same issues with a horizon box I got today. Its like the route table on the router is broken/missing. I have tried a factory reset, changing the lan settings on the box.
Horizon box can reach the internet via the internal ping tool/trace route. I can connect to the box via WiFi and lan, just doesn't route me to the internet. I can ping the external IP address of the router but that's as far as I can get.

pfinch

pfinch wrote: »

Did you ever find a solution to this? I am having the exact same issues with a horizon box I got today. Its like the route table on the router is broken/missing. I have tried a factory reset, changing the lan settings on the box.
Horizon box can reach the internet via the internal ping tool/trace route. I can connect to the box via WiFi and lan, just doesn't route me to the internet. I can ping the external IP address of the router but that's as far as I can get.

Scrap that, it just started working after an hour.