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Experiencing slow download speeds recently.

  • 27-01-2015 11:40pm
    #1
    H03Y827
    Registered Users, Registered Users 2 Posts: 4 ✭


    Hi Eircom,
    I'm on the eFibre Unlimited package and I've found my download speed to be slower than it used to be. I'm currently getting about 47Mbs, and files that used to take 30 seconds to download now take 5 mins (50 - 70MB). Granted, my current usage this month is about 130.5GB, but everywhere I've checked states that Unlimited is apparently not subject to a Fair Usage Policy. There are no problems with my line, or my laptop either.
    Anything you can do to help?


Comments

  • #2
    Nijinksky
    Registered Users, Registered Users 2 Posts: 8 ✭Nijinksky


    www dot speedtest dot net/

    Try Ookla speedtest -
    You can select which provider to use, hah I always use Vodafone Dublin :)

    This can also be downloaded as an app for iPhone/iPad/Android etc

    Tommy

    (Won't allow me to post proper URL so stick the dots in properly


  • #3
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    H03Y827 wrote: »
    Hi Eircom,
    I'm on the eFibre Unlimited package and I've found my download speed to be slower than it used to be. I'm currently getting about 47Mbs, and files that used to take 30 seconds to download now take 5 mins (50 - 70MB). Granted, my current usage this month is about 130.5GB, but everywhere I've checked states that Unlimited is apparently not subject to a Fair Usage Policy. There are no problems with my line, or my laptop either.
    Anything you can do to help?
    Hi H03Y827

    If you would like to PM me your eircom account number I will be happy to look in to this further for you.

    Thanks
    Al


  • #4
    H03Y827
    Registered Users, Registered Users 2 Posts: 4 ✭H03Y827


    eircom: Alan wrote: »
    H03Y827 wrote: »
    Hi Eircom,
    I'm on the eFibre Unlimited package and I've found my download speed to be slower than it used to be. I'm currently getting about 47Mbs, and files that used to take 30 seconds to download now take 5 mins (50 - 70MB). Granted, my current usage this month is about 130.5GB, but everywhere I've checked states that Unlimited is apparently not subject to a Fair Usage Policy. There are no problems with my line, or my laptop either.
    Anything you can do to help?
    Hi Alan, PM'd you yesterday. Any movement?
    Cheers.


  • #5
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    H03Y827 wrote: »
    eircom: Alan wrote: »
    H03Y827 wrote: »
    Hi Eircom,
    I'm on the eFibre Unlimited package and I've found my download speed to be slower than it used to be. I'm currently getting about 47Mbs, and files that used to take 30 seconds to download now take 5 mins (50 - 70MB). Granted, my current usage this month is about 130.5GB, but everywhere I've checked states that Unlimited is apparently not subject to a Fair Usage Policy. There are no problems with my line, or my laptop either.
    Anything you can do to help?
    Hi Alan, PM'd you yesterday. Any movement?
    Cheers.
    Hi H03Y827

    Technical support have yet to get back to me regarding the tests but I'll request that we have more information and get back to you as soon as possible.

    Thanks
    Al


  • #6
    H03Y827
    Registered Users, Registered Users 2 Posts: 4 ✭H03Y827


    eircom: Alan wrote: »
    H03Y827 wrote: »
    eircom: Alan wrote: »
    H03Y827 wrote: »
    Hi Eircom,
    I'm on the eFibre Unlimited package and I've found my download speed to be slower than it used to be. I'm currently getting about 47Mbs, and files that used to take 30 seconds to download now take 5 mins (50 - 70MB). Granted, my current usage this month is about 130.5GB, but everywhere I've checked states that Unlimited is apparently not subject to a Fair Usage Policy. There are no problems with my line, or my laptop either.
    Anything you can do to help?
    Hi Alan, PM'd you yesterday. Any movement?
    Cheers.
    Hi H03Y827

    Technical support have yet to get back to me regarding the tests but I'll request that we have more information and get back to you as soon as possible.

    Thanks
    Al
    Hi again Al,

    My connection speed returned back to normal a day or two ago, nice and speedy.

    Thanks for all your efforts!


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  • #7
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    H03Y827 wrote: »
    eircom: Alan wrote: »
    H03Y827 wrote: »
    eircom: Alan wrote: »
    H03Y827 wrote: »
    Hi Eircom,
    I'm on the eFibre Unlimited package and I've found my download speed to be slower than it used to be. I'm currently getting about 47Mbs, and files that used to take 30 seconds to download now take 5 mins (50 - 70MB). Granted, my current usage this month is about 130.5GB, but everywhere I've checked states that Unlimited is apparently not subject to a Fair Usage Policy. There are no problems with my line, or my laptop either.
    Anything you can do to help?
    Hi Alan, PM'd you yesterday. Any movement?
    Cheers.
    Hi H03Y827

    Technical support have yet to get back to me regarding the tests but I'll request that we have more information and get back to you as soon as possible.

    Thanks
    Al
    Hi again Al,

    My connection speed returned back to normal a day or two ago, nice and speedy.

    Thanks for all your efforts!
    That's great to hear H03Y827

    Thanks for the update
    Al


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