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RTE's The Consumer Show wants to hear from you - parcel delivery

  • 27-01-2015 9:57am
    #1
    RTE Consumer Show
    Company Representative Posts: 13 Verified rep ✭


    Hello all,

    RTE's The Consumer Show is interested in hearing from anyone who's having problems with their parcel delivery.

    Please get in touch with us so we can help investigate it.

    Email our correspondent Tadhg Enright on tadhg@cocotelevision.ie

    Thanks!

    The Consumer Show team.


Comments

  • #2
    Shelflife
    Registered Users, Registered Users 2 Posts: 3,077 ✭✭✭Shelflife


    Hi

    I cant understand how the couriers are getting away with not delivering to the address on the package, I run a shop and a PO and the amount of parcels that they try to leave into us for the intended recipient (IR) to collect is unreal.

    they tell us that the IR has requested it to be left into our shop but when the IR comes in they tell us that the courier says that they couldnt find the house and that they will leave it in the local shop.

    They are being paid to deliver to the IR address not a handy drop off point for them.


  • #3
    dudara
    Registered Users, Registered Users 2 Posts: 33,518 ✭✭✭✭dudara


    The problem is the customer (ie online shopper) does not have a contract with the courier. It is the shipper who has the contract. When customers have an issue with delivery, they should let the seller know. If enough people make noise, the sellers may consider demanding better service.


  • #4
    ABajaninCork
    Closed Accounts Posts: 8,411 ✭✭✭ABajaninCork


    Parcel delivery in relation to An Post? Or did you mean Parcel Motel? If it's the latter, it might be a good idea for a programme piece judging from the complaints on this thread. Personally, I have no complaints about the service, but it seems a lot of people were very unhappy over Christmas in particular.

    Not exactly clear from the thread title...


  • #5
    TheDriver
    Registered Users, Registered Users 2 Posts: 12,679 ✭✭✭✭TheDriver


    What about own delivery crowds like Argos who expect you to be at home all day waiting.............

    Or companies like NEXT who won't let you delivery to work and hence annoyed drivers trying to find houses that no one is at.......


  • #6
    ytpe2r5bxkn0c1
    Closed Accounts Posts: 32,688 ✭✭✭✭ytpe2r5bxkn0c1


    It just comes down to couriers don't want the hassle of finding addresses - particularly rural addresses. They never seem to know where they are going and when they phone for directions they don't know where they currently are or any of the roads you direct them to. Only DPD found my house unaided because the driver, believe it or not, used a satnav. A device the others never seem to have heard of. The most gauling is when they say they could not deliver as nobody was home, although you were, and then look for directions to your house although they had said they tried to deliver when you were not there. They can find a house when nobody is home but not when you are there - amazing!


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  • #7
    Shelflife
    Registered Users, Registered Users 2 Posts: 3,077 ✭✭✭Shelflife


    dudara wrote: »
    The problem is the customer (ie online shopper) does not have a contract with the courier. It is the shipper who has the contract. When customers have an issue with delivery, they should let the seller know. If enough people make noise, the sellers may consider demanding better service.

    This is true Dudara, but there wont be many complaints as the IR gets their package without too much hassle and the courier gets away without delivering to the correct address, just seems to be one rule for the couriers and another for An Post.

    As well as that it puts the shopkeeper in an awkward situation, if they refuse to take in the package they risk upsetting what could be a valued customer, if they do take it in they have to store it and then ensure that its kept sake and given out to the right person AND they dont get paid for providing this service.


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