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Faulty E-Fibre Router, I need a replacement

gerrybbadd · 2015-01-26 21:49:05

The router I was given when I got eFibre is faulty. First off, the signal would get lost every 6 to 10 hrs. The problems have gotten progressively worse. Now, only 1 thing can be connected via WiFi. Nothing else can connect when any one other thing is connected, and this goes for wired connections too. What are my options…

26-01-2015 9:49pm

#1

gerrybbadd

Registered Users, Registered Users 2 Posts: 10,301 ✭✭✭✭

Join Date: January 2008

Posts: 9587

The router I was given when I got eFibre is faulty. First off, the signal would get lost every 6 to 10 hrs. The problems have gotten progressively worse.

Now, only 1 thing can be connected via WiFi. Nothing else can connect when any one other thing is connected, and this goes for wired connections too.

What are my options here? The biggest mistake I ever made was signing up for eFibre, it's been one massive disappointment after the next.

0

Comments

#2 27-01-2015 12:16pm

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

gerrybbadd wrote: »

The router I was given when I got eFibre is faulty. First off, the signal would get lost every 6 to 10 hrs. The problems have gotten progressively worse.

Now, only 1 thing can be connected via WiFi. Nothing else can connect when any one other thing is connected, and this goes for wired connections too.

What are my options here? The biggest mistake I ever made was signing up for eFibre, it's been one massive disappointment after the next.

Hi gerrybbadd

If the router is at fault another one can be arranged free of charge however a call to eircoms technical support department will be required as they must run tests to confirm that it's actually a modem fault or a change in wireless channels is required. Technical support can be contacted on 1890260260 although you can also reach them via webchat : www.eircom.ie/chatnow

thanks
Al

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