amazon returning

duckcfc

I've just received my order from amazon today but its broke. Its tools and the box its in is cracked at bottom and ratchet bits won't stay in box when I open it.

I've set up the return procedure and going to print the free post leaflet on sat and return.

What I want to know will I have to wait until they receive my item back before they'll post me a new one?

Really need it for work so thinking of buying a new one and get a refund for the faulty item if it'll get here quicker

jaymcg91

Do the second. They process refunds really quick.

pleasant Co.

To answer your other question, no you won't have to wait, they'll dispatch a new one to you as soon as they can. If you fail to return the damaged item then they'll charge your card for the replacement.

nava

You can contact them on the chat service and let them know you need it ASAP, they probably ship the replacement item before the get the damage item, they might offer a faster shipping option. free of charge.

I had this issue over Xmas with Amazon. They were brilliant. I rang up and they put an order for a replacement the same day. It arrived about 4 days later and in the meantime I returned the original.
In my case it was Amazon.de but the delivery was shipped from Ireland and the returns label was in Ireland too. Really painless and so easy.

duckcfc

nava wrote: »

You can contact them on the chat service and let them know you need it ASAP, they probably ship the replacement item before the get the damage item, they might offer a faster shipping option. free of charge.

I couldn't find chat service

nava

duckcfc wrote: »

I couldn't find chat service

Try here

Or go to the Help, Need more help?, Contact Us, select problem and order from there and you should see the chat, call us or will call you highlighting

duckcfc

Is this free post returned package insured if I send it away