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Wifi Hub registration

  • 22-01-2015 1:21pm
    #1
    handofdog
    Registered Users, Registered Users 2 Posts: 260 ✭✭


    Hi.  I'm a new Eircom (E-Fibre + phone) customer.


    I've tried to sign up for the Wifi Hub (https: //secure.eircom.net/apps/wifiHub/register.html) but it fails with the error: 

    "The details you have entered are not on our system, please re-enter the correct telephone number and account number."


    Could someone from support please contact me?  I tried the online support chat but they gave me a number (1800 115 920) which seems to be dead.

    Thanks in advance 


Comments

  • #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    handofdog wrote: »
    Hi.  I'm a new Eircom (E-Fibre + phone) customer.


    I've tried to sign up for the Wifi Hub (https: //secure.eircom.net/apps/wifiHub/register.html) but it fails with the error: 

    "The details you have entered are not on our system, please re-enter the correct telephone number and account number."


    Could someone from support please contact me?  I tried the online support chat but they gave me a number (1800 115 920) which seems to be dead.

    Thanks in advance 
    Sorry to hear of this handofdog

    Can you please PM me your eircom account number and I will look in to this further?

    Thanks
    Al


  • #3
    handofdog
    Registered Users, Registered Users 2 Posts: 260 ✭✭handofdog


    Thanks Alan.

    I was able to register the following day - I guess my account was in the process of being set up.

    Apologies for not updating my status in this forum and thanks for getting back to me.


  • #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Hi handofdog


    Glad it's working now

    Thanks for updating the thread

    Al


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