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chargeback for shipping fees

  • 21-01-2015 4:26pm
    #1
    surpy
    Closed Accounts Posts: 383 ✭✭


    hi,
    i wonder can you advise me.
    i purchased items as christmas presents and paid expedited shipping to arrive on time.
    the seller waited 2 weeks to send the items so i didnt get them on time.

    ive asked for a refund for the shipping but they will only refund me (for the item) for if i send the items back. this ends up costing me even more as i've had to pay customs on the items plus return charges plus orignal shipping costs.

    paypal and the company refuse to assist with refunding shipping fees.

    can you let me know if this is something that can be done through a charge back?

    thanks,


Comments

  • #2
    Bank of Ireland: Billy
    Closed Accounts Posts: 1,066 ✭✭✭Bank of Ireland: Billy


    surpy wrote: »
    hi,
    i wonder can you advise me.
    i purchased items as christmas presents and paid expedited shipping to arrive on time.
    the seller waited 2 weeks to send the items so i didnt get them on time.

    ive asked for a refund for the shipping but they will only refund me (for the item) for if i send the items back. this ends up costing me even more as i've had to pay customs on the items plus return charges plus orignal shipping costs.

    paypal and the company refuse to assist with refunding shipping fees.

    can you let me know if this is something that can be done through a charge back?

    thanks,
    Hi surpy,

    Thanks for your post.

    The Chargeback Unit will always try and resolve a dispute with the best possible outcome for a customer. I'm not sure if they can help in this instance as you received the goods however you can access the dispute form here

    Please complete the form and supporting documentation and return to the address at the bottom of the form.

    I hope this helps.

    Billy


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