SKY Epg problem

DvB

Our sky epg has 'no programme synopsis available coming up in the information box for anything other than the current programme we're watching, anyone else experiencing this?

Ours is a HD Sky+ box and we've treied the unplug/5 minute reboot process but no change? Is it just us or is it a cross the board sky thing atm?

swoofer

its possibly just your box, try this, go to services, settings, signal and see if there is a signal on both inputs, sounds like a loose connection, and it could be loose at lnb end as well. Is dish easy to access.

How old is the box and do you know the make. sky have done a lot of software updates recently that can cause glitches.

DvB

swoofer wrote: »

Is dish easy to access.

How old is the box and do you know the make. sky have done a lot of software updates recently that can cause glitches.

Nope, up at chimney level on a two storey house, if its a connection up there I'd have no chance of accessing it myself.

swoofer

just check signal etc, look in details and it will tell you manufacturer. it seems last software was october 2014. it might be a simple issue!!

Carlosthejakal

Press Services, 0, 0, 1 Select
This brings you to the engineer menu.
Scroll right to sky+ Rebuild, Select.
Your system will reboot it takes about 2-4 mins.

Did mine on Monday. EPG is back to normal now

DvB

Problem solved, the input 2 cable had come loose out of its screw in connection head, bit of tape to hold the cable into the threaded head, reconnected to the back of the box & we're up & running again... for as long as the tape holds the cable in place anyway :-)

hallo dare

That threaded head (F connector) can be twisted onto the cable (clockwise).

No need for tape then.

DvB

hallo dare wrote: »

That threaded head (F connector) can be twisted onto the cable (clockwise).

No need for tape then.

Excellent, will sort that later tonight so!