Not getting sky signal on new hd tv

heartofwhite

I just got a new tv and connected it with a hdmi to the sky box but no signal received. I then did the same with the old tv and it worked so its not the connection. When I tried the new tv again, no signal!

Has anybody had experience with this?

wiz569

heartofwhite wrote: »

I just got a new tv and connected it with a hdmi to the sky box but no signal received. I then did the same with the old tv and it worked so its not the connection. When I tried the new tv again, no signal!

Has anybody had experience with this?

Is the TV set to the correct source?

pixbyjohn

Do you have to pick HDMI as the source???

Slippin Jimmy

heartofwhite wrote: »

I just got a new tv and connected it with a hdmi to the sky box but no signal received. I then did the same with the old tv and it worked so its not the connection. When I tried the new tv again, no signal!

Has anybody had experience with this?

Is your TV just saying no signal? If so you are on the wrong source. Check what connection your hdmi is plugged into and change your tv to that source.

heartofwhite

I have the sky box connected to HDMI 4 on the tv and I have choosen channel HDMI 4 on the tv. I get the sky menu and the channel listings but no picture - the message I get is:

No satellite signal is being received - error 25.

Yet as soon as I change over to the older tv it works straight away via HDMI cable.

It is really odd.

I tried it with the other 3 HDMI ports also but no luck.

swoofer

that is something I have never ever come across. whats the make of tv, and age and make of sky box?? It just dont make sense as the box is showing its connected. have you tried, turn off sky box, use hdmi 1, ie reseat the hdmi cable , turn it round, with tv on hdmi 1, turn on sky box and wait, then if you get error check signal levels on sky box, and select a channel like sky news. and try a different hdmi cable. an error 25 usually calls for a re-boot.

but when sorted do tell us.

Atlantic Dawn

I take it when you are trying with the older tv that your not changing the satellite input cable on the Skybox?

heartofwhite

It is really bizarre - the tv is a sony kdl42w706b, the sky box is an amstrad and probably three years old. In terms of signal levels, I checked these and there is no signal at all. I have the input cable in satellite 1 as that is what the sky guy told me to do.

The way I see it:

The box works as I can use it no problem with the old tv
The HDMI cable works as I tried it with my PS4 and it connected no problem at all
The four HDMI ports on the new tv work as I tested them all with the PS4

I tried resetting the box and updating but to no avail. I am wondering if I need to return the tv?

listermint

Is there an output selection on those boxes, not fully familiar with them.

I.e. Scart our or HDMI out on the amstrad.

heartofwhite

The amstrad box has an option for scart and hdmi out

Thurston?

What are the connections like on the cable between Sky box & LNB?

I presume you're not doing something like the photos show in this thread, with the cable just pushed in, with no actual connector on it? It's something like that might cause the effects you are describing, with the situation changing when you swap TVs.

Riskymove

heartofwhite wrote: »

I
No satellite signal is being received - error 25.

if you are seeing this on the Sky home screen then the sky box is connected to the TV

it is really odd. The TV shouldn't affect signal reception from the dish

heartofwhite

Thurston? wrote: »

What are the connections like on the cable between Sky box & LNB?

I presume you're not doing something like the photos show in this thread, with the cable just pushed in, with no actual connector on it? It's something like that might cause the effects you are describing, with the situation changing when you swap TVs.

The connections seem fine - have tv cable plugged into wall and the other cable is plugged into the back of the sky box. Surely if there was a problem with this then the signal should not come through on the old tv?

Slippin Jimmy

heartofwhite wrote: »

The connections seem fine - have tv cable plugged into wall and the other cable is plugged into the back of the sky box. Surely if there was a problem with this then the signal should not come through on the old tv?

Can you confirm that the satellite cables are plugged into input 1 and 2 of the sky box? There's no reason it should work on the old telly and not the new one.

heartofwhite

The cable is only in satellite 1 as the box we have is part of a multi-room subscription. It was my understanding that this is correct - it means that we cannot record and watch something else at the same time.

Thurston?

heartofwhite wrote: »

The connections seem fine - have tv cable plugged into wall and the other cable is plugged into the back of the sky box.

'TV cable' is the aerial cable, plugged into a wall point? The cable from the Sky box goes directly to the dish?

FuzzyZoeller

heartofwhite wrote: »

The cable is only in satellite 1 as the box we have is part of a multi-room subscription. It was my understanding that this is correct - it means that we cannot record and watch something else at the same time.

Is the box in single feed mode? If not, it can behave erratically with only one input. This is done in the installer menu - Services 0, 0, 1 SELECT (I think).

swoofer

There are quite a few Amstrad boxes and if you could look underneath it may show the model number, ie drx890 or such like. I did a search and Amstrad came up as having a faulty hdmi board connection but if the hdmi works via the old tv then we are back to square one. have you tried a scart lead to new tv from sky box? also there may be a resolution conflict, apparently there is a button on sony remote that you can cycle through. In 2011 there was a problem with sony tv and Amstrad box and it was the box. Its possible if scart is selected it may override hdmi.

It confuses me as well when you only use one input on sky box but box can be configured for a single feed. Is this your second tv? And it looks a cracker.

Also can you check the software version in your box, look here for the latest. Its quite possible with a single feed box may not update.

http://skyepginfo.co.uk/Firmware/SkyPlusHD.php

heartofwhite

Thurston? wrote: »

'TV cable' is the aerial cable, plugged into a wall point? The cable from the Sky box goes directly to the dish?

So the cable runs from the dish to the attic where it is split to the sitting room and my bedroom. There is no issue with the sitting room connection at all. I then have a tv point on the wall in my room and a cable connected from this to the sky box. To test that this works, I used the old tv and the signal is there no problem at all!

heartofwhite

FuzzyZoeller wrote: »

Is the box in single feed mode? If not, it can behave erratically with only one input. This is done in the installer menu - Services 0, 0, 1 SELECT (I think).

I read about this alright but could not find the option for single feed mode on or off in the sky menu, I will try again tonight. But if this was a problem, how come the sky feed is coming through every time on the old tv?

Thurston?

heartofwhite wrote: »

So the cable runs from the dish to the attic where it is split to the sitting room and my bedroom. There is no issue with the sitting room connection at all. I then have a tv point on the wall in my room and a cable connected from this to the sky box.

The cable from the dish shouldn't be split: I'd say there are separate feeds running into the attic for each satellite tuner. How many cables from the wall point? What is the 'TV cable' you referred to in a previous post?

When the old TV was connected up & working, what exactly was connected to it?

heartofwhite

swoofer wrote: »

There are quite a few Amstrad boxes and if you could look underneath it may show the model number, ie drx890 or such like. I did a search and Amstrad came up as having a faulty hdmi board connection but if the hdmi works via the old tv then we are back to square one. have you tried a scart lead to new tv from sky box? also there may be a resolution conflict, apparently there is a button on sony remote that you can cycle through. In 2011 there was a problem with sony tv and Amstrad box and it was the box. Its possible if scart is selected it may override hdmi.

It confuses me as well when you only use one input on sky box but box can be configured for a single feed. Is this your second tv? And it looks a cracker.

Also can you check the software version in your box, look here for the latest. Its quite possible with a single feed box may not update.

http://skyepginfo.co.uk/Firmware/SkyPlusHD.php

I will have a look when I get home to get the exact model number. I have not tried a scart connection but will give it a shot to see if that works. If it does, I have no clue what that means in terms of the HDMI problem!

In terms of the resolution, I thought this as well. The standard output for the sky display on my tv is 1080i and if I go to the option screen on the Sky menu it is set to this so it should work from what I can see.

I am wondering if I need to manually tune in Sky or something?

It is my second tv, I had a Samsung before this but it is now 8 years old so when I got the PS4 for christmas I decided to upgrade. After a lot of research I settled on this one in silver. Really low input lag for gaming and all the bells and whistles I need!

heartofwhite

Thurston? wrote: »

The cable from the dish shouldn't be split: I'd say there are separate feeds running into the attic for each satellite tuner. How many cables from the wall point? What is the 'TV cable' you referred to in a previous post?

When the old TV was connected up & working, what exactly was connected to it?

Maybe split is the wrong word - most likely separate feeds. Only one cable from the wall point directly into the back of the box. 'TV cable' is the cable from the wall to the box, it is black in color like the cable on the satellite dish.

When the old tv was connected all I had was the HDMI cable connected to the tv and to the box. I turned the tv to HDMI 1 and it picked up the signal immediately with no problems. When I saw that this was the case, I then simply plugged out the HDMI from the old tv and plugged it directly into the new tv. It found the Sky menu as normal but no signal at all.

jca

Did you try setting the HD resolution output to automatic?

Thurston?

It's a 'no satellite signal' problem: resolution settings have nothing to do with it.

Thurston?

heartofwhite wrote: »

Only one cable from the wall point directly into the back of the box. 'TV cable' is the cable from the wall to the box, it is black in color like the cable on the satellite dish.

Could be a bad connection situation like in that other thread I linked to, in your case with the old TV somehow completing the circuit for the LNB power, while the new 1 does not.

Might be worth posting a photo or 2 of the connections on the 'TV cable', where it connects at the back of the Sky box & to the wall. Might reveal something, might not.